My Cloud Home: Collect Mobile App Logs on iOS & Android

Read the Western Digital Privacy Policy

Send Logs in the app creates a text file.
It is attached to an email that is sent to Western Digital Technical support.

1. Download the app.
    
   • My Cloud Home for iOS
   • My Cloud Home for Android
   
   
2. Sign in.


3. Tap the 3-line menu in the upper left.


4. Tap Settings.


5. Scroll down.
   Tap About.


6. Tap Send app logs.
   Wait for the my-cloud-logs.txt file to appear.


7. Add wdsupport@wdc.com email address in the To: field.
   Add the support case number in the Subject: field.
   Tap send.

Log file will be attached to the email client on the mobile phone.