My Cloud Home Not Recognized by Smart TV or Media Player


Issue:

The My Cloud Home is not seen by a Smart TV, Media Payer device or 3rd party Media Player Software on the network.

EXAMPLE:

In the example below, VLC on a mobile phone does not recognize the My Cloud Home because the Plex DLNA Media Server is disabled by default.

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Cause:

Plex Media Server is not enabled and configured on the My Cloud Home by default.


Solution:

Enabling Plex DLNA Media Server will consume additional CPU and Memory resources on the My Cloud Home. The use of additional resources can result in a decrease in product performance. plex DLNA Media Server should only be anable when the media player client does not support Plex.

The Plex client app is supported on most SmartTV, Media Players and gaming consoles.
For more speific Plex support information, please refer to Answer 20280 My Cloud Home Support for Plex Clients on Gaming Consoles and Media Streamers


  1. Enable and Configure the Plex Media Server services on the My Cloud Home
    For instructions please refer to Answer ID 18937 How to Enable and Configure Plex Service on My Cloud Home

  2. Install the Plex client app on support devices
    For a list of Plex supported clients, please refer to Answer 20280 My Cloud Home Support for Plex Clients on Gaming Consoles and Media Streamers

  3. OR

  4. Enable Plex DLNA Media Server
    To enable Plex and DLNA Media Server, please refer to Answer ID 18937 How to Enable and Configure Plex Service on My Cloud Home



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