My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
IMPORTANT:
Rebuilding the Twonky DLNA Database is a time consuming process that could take a few hours to complete. During this time, media connect will not be completely available for use. Attempting to utilize the My Cloud can result in a performance, dashboard and share access loss due to the extra memory and cpu being used to rebuild the index. Please allow the database to rebuild to 100% before attempting to access, view or play the media content.
Before rebuilding the database, please refer to the troubleshoting steps in Answer ID 20141 My Cloud or Content Not Recognized by Smart TV, DVR or Media Player
Rebuild the Database
Follow the steps below to rebuild the DLNA Media Server database.
- Log into the My Cloud dashboard
- Click the Settings tab
- Click Media
- Turn OFF and ON "Media Streaming" under DLNA Server
- Click Rebuild
- Media content can be streamed once the index rebuild process has completed
Corrupted Database or Content
Rebuilding the DLNA Server Database can be useful when there's a content visibility or media playback issue.
- If the Database rebuild does not resolve the issue, there may be a corrupted file triggering the database issue in the DLNA Media Server.
- Corrupted files and media content can cause a corruption in the Database.
- Corrupted content issues cannot be resolved by rebuilding the database.
- The corrupted content must be recognized and removed from the My Cloud or the My Cloud set back to factory defaults.
Follow the steps below to set the My Cloud back to factory defaults and recover from a corrupted DLNA Server Database
- Move all files and content from the My Cloud to another location
- Perform a Quick or Full Factory Restore of the My Cloud
For instructions, please refer to Answer ID 8835: My Cloud Home: 9-Digit Activation Code Not Matching Up - Add a small amount content to the My Cloud
- Verify Twonky DLNA Server issues have been resolve