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Access Token Expiry Times


An Import failed message can occur when importing large amounts of data and the access token expires.
The access token expiry times are set and controlled by the Cloud and Social Media application provider.
These settings cannot be controlled or changed.

The table below can be used to estimate import time limits by application

App Name Access Token Expire Time Access Token Refresh Amounts Import Time Limit
DropBox N/A N/A N/A
Google Drive 1 hour 50 Times 50 hours
One Drive 1 hour 3 days 72 hours
Facebook 60 days N/A 60 days
Instagram sometime in the future undefined Undefined
Box 1 Hour N/A 60 days

 

Configuration

Topic
Instructions
Initial Setup Click Here For Instructions
Dropbox Click Here For Instructions
Google Drive Click Here For Instructions
OneDrive Click Here For Instructions
Box Click Here For Instructions
Facebook Click Here For Instructions

Troubleshooting and Solutions

Topic
Instructions
Facebook Imported Media Not Sorted by Month and Year Services Click Here For Instructions
Google Photo App Doesn't Import All Video Content After The Initial Sync Click Here For Instructions
Google Photo App Import Doesn't Preserve Album Names Click Here For Instructions



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