Western Digital Support cannot help with third-party software or hardware.
My Cloud Home Social Media and Cloud Import help bring files from Dropbox and Google to the My Cloud Home. Files can be accessed from anywhere using My Cloud Home apps.
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Answer ID 51268: How to Resolve Failed Social Media and Cloud Import on My Cloud Home
About Cloud Sync and Social Media Import
- Dropbox, Google Drive, Google Photos isa One-Way Import
- Content added, deleted, or changed using MyCloud.com or Mobile App will NOT import changes.
- Files and folders in Google Drive that are shared will not import.
IMPORTANT:
Microsoft Online Account, Office 365, OneDrive and Microsoft docs files are not supported.
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Answer ID 4779: Steps to Resolve a My Cloud Home OneDrive Third-Party App Login Message "Microsoft account doesn't exist"
Dropbox
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- Download the My Cloud Home mobile app.
- Open the My Cloud Home Web App or Mobile App.
Sign into https://mycloud.com.
Click SIGN INTO MY CLOUD HOME.
Sign in to the My Cloud Home Mobile App. - Check the email inbox for the (2FA) code.
The email will come from noreply@accounts.westerndigital.com.
Check the junk folder if not found in the inbox. - Copy the (2FA) code from the email.
- Enter the (2FA) code into the prompt named: Enter the code.
Click Continue. - Click the 3-line Menu icon found on the upper left of the screen.
- Click Do More.
- Click Social and Cloud Import.
- Click on the slider next to Dropbox.
- Click Continue.
- Sign in to Dropbox with a Google or Dropbox account.
Enter Dropbox information if there is no Google account.
Click Sign in. - Click Allow.
- Click OK.
IMPORTANT:
If Two-Factor Authentication (2FA) is already setup.
Skip to Step 6.
The Dropbox account is now synced.
A Dropbox folder will show in the Files tab.
Google Drive
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
- Download the My Cloud Home mobile app.
- Open the My Cloud Home Web App or Mobile App.
Sign into https://mycloud.com.
Click SIGN INTO MY CLOUD HOME.
Sign in to the My Cloud Home Mobile App. - Check the email inbox for the (2FA) code.
The email will come from noreply@accounts.westerndigital.com.
Check the junk folder if not found in the inbox. - Copy the (2FA) code from the email.
- Enter the (2FA) code into the prompt named: Enter the code.
Click Continue. - Click the 3-line Menu icon found on the upper left of the screen.
- Click Do More.
- Click the Social and Cloud Import.
- Click on the slider next to Google Drive.
- Click the Google account to use or sign in with a new account.
- Enter the password
Click Next. - Click Allow.
- Click OK.
IMPORTANT:
If Two-Factor Authentication (2FA) is already setup.
Skip to Step 6.
The Google account is now synced.
A Google Drive folder will show in the Files tab.
Google Photos
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
- Download the My Cloud Home mobile app.
- Open the My Cloud Home Web App or Mobile App.
Sign into https://mycloud.com.
Click SIGN INTO MY CLOUD HOME.
Sign in to the My Cloud Home Mobile App. - Check the email inbox for the (2FA) code.
The email will come from noreply@accounts.westerndigital.com.
Check the junk folder if not found in the inbox. - Copy the (2FA) code from the email.
- Enter the (2FA) code into the prompt named: Enter the code.
Click Continue. - Click the 3-line Menu icon found on the upper left of the screen.
- Click Do More.
- Click Social and Cloud Import.
- Click on the slider next to Google Photos.
- Click Continue.
- Click the Google account to use or sign in with a new account.
- Click Continue.
- Click OK.
IMPORTANT:
If Two-Factor Account (2FA) is already setup.
Skip to Step 6.
The Google Photos account is now synced.
A Google Photos folder will appear in the Files tab.
- To import pictures with Google Photos, the Internet must be working. If the Internet stops, the import will also stop. Start the Internet to finish the import of photos.
- When photos are brought from Google Photos, the album's name is changed in Google Photos. Importing them again will not change the album name in My Cloud Home. The new photos will just go into the original album on My Cloud Home.
- If a file is changed on Google Photos and import is started again, the changed file will not download. A copy of the photo would need to be created to import next time.
