There are three connection types that can change based on network setup which are, Local, Direct, and Relay.*END
|
|
|
|
There are three connection types that the My Cloud Home shows in the settings menu on the web and mobile apps.
Connection types can change based on the network setup. The router should have UPnP enabled and double NAT is not recommended.
Need more help?
- Answer ID 50560: My Cloud OS 5, My Cloud Home & ibi Cloud Access and Port Requirement
- Answer ID 20995: Steps to Find Out if a Network Router Supports UPnP
Local
Devices on the same network as the mobile or web app can talk to each other with no further help.
Direct
It talks to the internet directly using port forwarding by making adjustments to its IP Address.
Need More Help?
Answer ID 7583: How to Configure Port Forward for My Cloud OS 5 and My Cloud Home
Relay
A relay connection is made when a direct one can't be created.
This happens when:
- The router doesn't support port forwarding.
- The router only lets one device use port forwarding.
- The My Cloud Home and other devices are in different network.
Need more help?
Answer ID 29512: Resolve Connection Type Relay On the Local Network for My Cloud OS 5, Home and ibi
Show Connection Type in Web App
- Go to MyCloud.com.
Click Sign into My Cloud Home.
Click Sign In. - Click Settings.
- Click My Cloud Home under CURRENT STORAGE.
View the Connection Type.
Show Connection Type in Mobile App
- Download My Cloud Home Mobile App.
- Sign into Mobile App.
- Tap the 3-line Menu icon on the upper left of the screen.
- Tap Settings.
- Tap My Cloud Home under CURRENT STORAGE.
View the Connection Type.
