My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline


Cannot connect to a My Cloud Home using the Web, Mobile or Desktop App.

 Web App

Mobile App

Desktop App




The possible causes of a My Cloud Home being offline are:

My Cloud Home Device


  • Insufficient amount of available IP addresses from the DHCP pool
  • Not using a Gigabit but a 10/100 network router
  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or block incoming network traffic
  • ISP filtering or blocking network traffic
  • Unstable or conjested network
  • VPN access being used causing network connection issues


  • My Cloud Home connected to the computer via USB or Ehternet Cable
  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries and or data transfers
  • etc...


My Cloud Home Device and LED Status Click here for Instructions
Networking Click here for Instructions
Local Network Shares Click here for Instructions
Computer or Mobile Phone Click here for Instructions
First Time (New Device Setup) - Slow Breathing LED Click here for Instructions

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