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Steps to Resolve a My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

Steps to Resolve a My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline

 
 
 
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IMPORTANT:
STOP Critical:

My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023.

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Answer ID 50808: My Cloud Home and ibi Critical Firmware Update Required for Remote Access


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Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist

Description


My Cloud Home cannot connect, be seen on Windows or macOS and is Offline in the Web or mobile app.



Web or Mobile App

(device offline)
Windows

(network onnection does not exist)
macOS

(problem connecting to the server)

 

Resolution


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Details
Answer ID 24283
Published 08/20/2018 03:25 AM
Updated 01/24/2024 07:48 AM

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