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My Cloud Home: Does Not Enter Sleep or Standby Mode



Description


My Cloud Home does not enter sleep or standby mode.


Sleep or Standby Mode is defined as "if there's no disk activity for 20 minutes, then spin down the hard drive".
Sleep or Standby Mode is not supported on My Cloud Home.


Resolution


The My Cloud Home mobile or web app can be used to shutdown the device when not in use.

Shutdown from My Cloud Home Web App

  1. Log into the My Cloud Home web app.

  2. Click the 3-line Menu icon located on the upper left of the screen.


  3. Click "Settings".


  4. Under "CURRENT STORAGE".
    Click your My Cloud Home.

  5. Click "SHUT DOWN DEVICE".


Shutdown from My Cloud Home Mobile App

  1. Open the My Cloud Home mobile app.

  2. Tap the 3-line Menu icon located on the upper left of the screen.


  3. Tap "Settings".


  4. Under "CURRENT STORAGE".
    Tap your My Cloud Home.

  5. Tap "Shut Down My Cloud Home".

Details
Answer ID 22751
Published 08/20/2018 03:13 AM
Updated 06/19/2022 11:29 PM

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