Please see the following articles to learn more about setting up automatic backups, hardware encryption and diagnosing the drive.
WD Backup for Windows: Answer ID 3653: Backup Your Files Using WD Backup for Windows
macOS Compatibility: Answer ID 18558: Reformating Required for macOS Compatiblity
Time Machine Backup for macOS: Answer ID 18952: Time Machine Backup and Restore from macOS to a WD External Drive
WD Security and WD Drive Utilities for Windows and macOS: Answer ID 50396: How to Install and Use WD Drive Utilities Software
Topic | Instructions |
---|---|
Welcome to WD2Go™ Cloud | Click here for Instructions |
How to Install on macOS | Click here for Instructions |
How to Install on Windows | Click here for Instructions |
Installing, launching, and using the mobile app | Click here for Instructions |
Supported Operating Systems,and Languages | Click here for Instructions |
List of Supported Drives | Click here for Instructions |
How to Uninstall WD2Go™ Cloud from Windows | Click here for Instructions |
How to Uninstall WD2Go™ Cloud from macOS | Click here for Instructions |
Please select the topic from the table above to display the feature steps.
Welcome to WD2Go™ Cloud
IMPORTANT:An active Internet connection with ports 80 and 443 available are required
Western Digital does not provide instructions on how to modify the DNS settings for third party routers. Please consult the router's user manual or contact the router's manufacturer for support
If the router was supplied by an Internet Service Provider (ISP), please contact them for support
WD2Go™ Cloud
WD2Go™ Cloud is a new application from WD in conjuction with Best Buy* that enables you to:
- Backup files from a computer or mobile device to WD2Go secure Cloud servers
- Synchronize files to any computer or mobile device running WD2Go™ Cloud
Features:
- WD2Go™ Cloud allows files and folders to easily be selected to be securely backed up to Cloud servers with the option to "Add to Backups"
- WD2Go™ Cloud allows for both backup and synchronization independently
*Valid for new WD2GO™ Cloud storage accounts in conjunction with select My Passport and My Book products purchased through Best Buy after June 26th 2017. Requires installation of WD Discovery software on your PC or Mac to verify eligibility for this offer.
Offer includes 500GB of WD2GO™ Cloud storage for one year after account creation. Upon expiration, you may either: (a) activate a subscription plan (starting at $9.99 per month for 1TB of cloud storage, as of June 26, 2017) or (b) download all of your content within 30 days of expiration and deactivate your account. WD reserves the right to change or discontinue these terms at any time without notice.
In a netshell...
To see the "Start Using WD2Go.pdf", please click here.
How to Install and Launch on a Mac
IMPORTANT:
Installing WD2Go™ Cloud on a Mac
- Open WD Discovery
- Click on the Get Started button in the WD2Go™ Cloud link in the Devices section of WD Discovery.
- Click on the Log In button.
- Enter a username and password, then click Log In.
- Click the Windows button to download the installer file.
- Double click the WD2GO....pkg installer file. (e.g. WD2GO.5.8.12.release.5.8.12.2017-07-06.rje.pkg)
- Click Continue
- Click Continue
- Click Install
- Enter the Mac user's password , click Install Software and wait for the installer to complete the installation
- Click Close
File download and save options vary by browser |
WD2Go™ Cloud has been successfully installed on macOS
How to Install and Launch on a Windows
The WD2Go™ Cloud Storage software is available from the Devices section of WD Discovery.
- Open WD Discovery
- Click on the Get Started button in the WD2Go™ Cloud link in the Devices section of WD Discovery.
- Click on the Log In button.
- Enter a username and password, then click Log In.
- Click the Windows button to download the installer file.
- Double click the WD2GO....msi installer file. (e.g. WD2GO.5.8.12.release.5.8.12.2017-07-03.msi)
- Click Next
- Click Next
- Click Install
- If prompted with a User Access Control pop-up, please allow the installation.
Wait while WD2Go™ Cloud is installing
- Click Finish
File download and save options vary by browser |
WD2Go™ Cloud has been successfully installed on a Windows PC
Supported Operating Systems and Languages
Supported Operating Systems
WD2Go™ Cloud can be installed and is supported on the following Operating SystemsWindows
Windows 10 | |
Windows 8.1 / 8.0 | 32-bit and 64-bit |
Windows 7 | 32-bit and 64-bit |
WD2Go™ Cloud requires .NET 4.0 on Windows 7 |
Mac OS
macOS 10.12 | (Sierra) |
macOS 10.11 | (El Capitan) |
macOS 10.10 | (Yosemite) |
macOS 10.9 | (Mavericks) |
Supported Languages
WD2Go™ Cloud is supported in the following languagesEnglish |
French |
Italian |
German |
Spanish |
Simplified Chinese |
Traditional Chinese |
Korean |
Japanese |
Russian |
Portuguese |
Czech |
Dutch |
Hungarian |
Norwegian |
Polish |
Swedish |
Turkish |
Supported WD Drives
WD2Go™ Cloud currently supports the My Passport, My Passport for Mac, and My Book drives purchased from a Best Buy store only.
My Passport Family
WD device | Model numbers that begin with |
---|---|
My Passport | WDBYFT, WDBYNN |
My Passport Ultra | WDBFKT, WDBTLG |
My Passport for Mac | WDBP6A |
My Book Family
WD device | Model numbers that begin with |
---|---|
My Book | WDBBGB |
WD easystore
WD device | Model numbers that begin with |
---|---|
WD easystore Desktop | WDBCKA* |
IMPORTANT: * WD easystore device was included in a limited promotion that has expired.
Installing the mobile app
The following flow shows screenshots from the Elephant Drive mobile app, but are the same for WD2Go™ Cloud. These will be replced with the WD2Go™ Cloud screenshots shortly. |
- Click open
- Tap the Log in to my WD2GO account button
- Tap I AGREE for the EULA
- Scroll to the bottom and ap I AGREE for the WD@GO Privacy Policy
- Enter the username and password to login
- Tap the Login button
- Enter a customer device name of use the default device name
- Adjust the backup settings
- Tap the Next button
- Tap the Next button
The WD2Go mobile app is now installed
Using the App
- This is the Home screen where the folders are listed
- Tap is the My Account icon to show the Username, Account Type, and other detail
- Tap the Offline icon to show any offline files
- Tap the Backup Settings icon to show the configured backups
- Tap Contancts or Pictures to Run now, Edit schedule, and Show available item(s) by tapping the backup name
- Tap the app's Settings icon to show the app's setting screen
- Tap the three dots icon to access the Logout, Exit, and Refresh options
How to Uninstall from Windows
IMPORTANT: View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
A third party utility may be used to uninstall WD2Go in the event that Windows is unable to uninstall it. Please see Wise uninstaller
Uninstall WD2Go™ Cloud
IMPORTANT:
Please make sure show hidden files and folder is enabled. For more information please refer to Microsoft Article 14201: Show hidden files
For more information on how to access the Control Panel please refer to Microsoft Article 13764: Where is Control Panel?
- Start by opening Control Panel and go to the Programs screen
- Locate and select WD2Go
- Select Uninstall/Change or right click and select Uninstall/Change
- Select Uninstall
- Click the X in the upper right hand corner to exit the unstill splash screen
WD2Go™ Cloud has been completely uninstalled and removed.
We recommend rebooting the computer.