Online user guide for My Cloud Shares.
Configuration
| Subject | Answer ID | Title |
| Configuration | 13145 | How to create a Share on a My Cloud device |
| Solution | 25436 | How To Map a WD Network Drive on Windows 10 |
| Configuration | 9323 | How to map a My Cloud or NAS device on Windows |
| Configuration | 10784 | How to map a USB drive connected to a My Cloud or My Book Live Duo |
| Configuration | 13943 | Enabling Windows Network Discovery |
| Configuration | 21961 | Enabling NetBios Over TCP in Windows |
| Configuration | 24148 | How to map a My Cloud or NAS device on macOS |
| Configuration | 2764 | How To Access My Cloud Shares Using The Storage Icon |
| Configuration | 4155 | How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10 |
Information
| Subject | Answer ID | Title |
| Information | 10419 | List of Reserved User and Share Names on a My Cloud |
| Information | 2242 | My Cloud Recycle Bin |
| Information | 14285 | How to access a USB drive connected to a My Cloud or My Book Live Duo on Mac OSX |
Solution
| Subject | Answer ID | Title |
| Solution | 15062 | Deleted Content Not in the My Cloud Share Recycle Bin |
| Solution | 23266 | Creating a My Cloud Share Fails with "Share Name is Reserved" |
| Solution | 12455 | Windows or macOS cannot find my drive |
| Solution | 19203 | Shares Missing in a My Cloud Dashboard |
| Solution | 8507 | Shares Not Viewable on MyCloud.com or the My Cloud Mobile App |
| Solution | 16744 | A USB share is not requiring a password after being switched from a Public share to a Private share |
| Solution | 2344 | Share Access My Cloud Public Share Prompts for Password - Access Denied |
| Solution | 20910 | Duplicate Shares on a My Cloud |
| Solution | 13466 | Share Access to My Cloud Fail With "Error Code: 0x80070035 The network path was not found" |
| Solution | 14964 | Change to - Share Access Failure - Multiple Connections To a Server or Shared Resource by the Same User Not Allowed |
| Solution | 18499 | Share Access Failure - organization policies block unauthenticated guest access | Solution | 13371 | Folder or File Access Denied - Permission from Unix User\root Required |
| Solution | 10223 | SmartWare and TimeMachineBackup Shares are not accessible from the My Cloud mobile app |
| Solution | 14233 | My Cloud Data Volume Failed to Mount - Error Code 0004 |
| Solution | 3842 | My Cloud, My Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network |
| Solution | 25367 | Microsoft Office for Mac Error Message This File is Locked for Editing when accessed from a My Cloud Share |
| Solution | 25739 | My Cloud Shares display Files / Folders with Special Characters |
| Solution | 29449 | My Cloud Cannot Reconnect to Shares on macOS |
| Solution | 31128 | Share Access Failure - No Permissions To Use Network Resource |
