WD TV Online User Guide for Information, Configuration and Solutions

Online user guide for WD TV products.


Configuration

Subject Answer ID Title
Configuration 3306 How to update the firmware on a WD TV HD Media Player (Gen 1 and Gen 2)ow to configure the Network Settings on the WD TV Live HD Media Player
Configuration 3811 How to configure a WD My Book World (White Light) or Sharespace to use with a WD TV Live
Configuration 9770 How to automatically or manually update the firmware on a WD TV Play Media Player
Configuration 3806 How to configure the Network Settings on the WD TV Live HD Media Player
Configuration 10417 How to access the Creepster service for the first time on a WD TV Live Streaming Media Player or WD TV Live Hub Media Center
Configuration 9794 How to access and configure the 'AOL HD' online service on a WD TV Live Hub or WD TV Live Streaming
Configuration 9778 How to access and configure the 'Accuweather.com' service on a WD TV Live Hub or WD TV Live Streaming
Configuration 6625 Configuring the audio settings on a WD TV Live Hub Media Center or WD TV Live Streaming Media Player
Configuration 5863 How to change the location shown in the AccuWeather Service or change measurements on a WD TV Live Hub or Live Streaming
Configuration 5860 How to roll back the firmware on a WD TV Live Hub Media Center, WD TV Live Streaming Media Player, or WD TV Media Player
Configuration 5758 How to change the subtitle font size on a WD TV Live Hub Media Center or WD TV Live Streaming Media Player
Configuration 5757 How to change the screensaver delay or disable the screensaver on a WD TV Live Hub or WD TV Live Streaming
Configuration 5756 How to change the screensaver on a WD TV Live Hub Media Center or WD TV Live Streaming Media Player
Configuration 5750 How to change the language of the menus on a WD TV Live Hub Media Center or WD TV Live Streaming Media Player
Configuration 5749 How to update the firmware on a WD TV Live Hub Media Center, WD TV Live Streaming Media Player, or WD TV Media Player
Configuration 5347 How to change from NTSC to PAL or PAL to NTSC on a WD TV
Configuration 5343 How to update the firmware on a WD TV Live HD Media Player or WD TV Live Plus HD Media Player
Configuration 3788 Sharing a folder on Mac OS 10.6 and 10.5 to be viewed with a WD TV Live, Live Streaming, Live Plus, or Live Hub
Configuration 3787 How to share a folder in Windows that can be viewed with the WD TV Live, Live Streaming, Live Hub, or Live Plus
Configuration 3646 How to reset a WD TV or WD Elements Play
Configuration 10412 How to manually pair a Miracast capable device to a WD TV Media Player
Configuration 10411 How to automatically pair a Miracast capable device to a WD TV Media Player
Configuration 9774 How to reset a WD TV Play Media Player
Configuration 5759 How to enable or disable the iTunes Music Server on a WD TV Live Hub
Configuration 6616 Considerations when using one or more WD TV Live product on the same network
Configuration 5766 How to change the Time Zone on a WD TV Live Hub Media Center
Configuration 2615 How to disable HFS+ Journaling on a Mac that is connected to a WD TV Media Player
Configuration 6738 Using a USB 3.0 hard drive with a WD TV Mini Media Player
Solution 10410 How to enable or disable Miracast on a WD TV Media Player
Solution 2741 How to enable subtitles for a movie on the WD TV HD Media Player (Gen 1)
Solution 5739 How to automatically update to the latest version of a theme on a WD TV Live Hub
Solution 9777 How to change the video output of a WD TV Play Media Player

Information

Subject Answer ID Title
Information 6548 Thumbnail limitations on the WD TV Live HD Media Player, WD TV Live Plus HD Media Player, and WD TV Live Hub Media Center
Information 18129 WD TV Video File Limitations
Information 9525 List of compatible devices for the WD TV Play Media Player
Information 9385 3D Support on WD TV Live products
Information 8696 Netflix support in the UK and Ireland on a WD TV Live Streaming Media Player
Information 6613 Accessing the Netflix sevice for the first time on a WD TV Live Plus, WD TV Live Hub, or WD TV Live Streaming
Information 6612 NetFlix support in Canada for the WD TV Live Plus, WD TV Live Hub, and WD TV Live Streaming
Information 6611 Accessing the CinemaNow service for the first time on a WD TV Live Plus, WD TV Live Hub or WD TV Live Streaming
Information 5688 List of compatible devices for the WD TV Live Hub Media Center, WD TV Live Streaming Media Player and WD TV Media Player
Information 5468 Differences between the WD TV Live, WD TV Live Plus, WD TV Live Streaming, WD TV Live Hub, and WD TV Play Media Player
Information 5305 NetFlix, CinemaNow, and Hulu Plus support on WD TV Live products
Information 3848 HDMI standards on different model WD TVs and the WD Elements Play
Information 3807 List of compatible USB devices for the WD TV Mini Media Player
Information 3655 WD TV Mini Media Player does not play WMA Pro audio files
Information 3590 DTS support for all WD TV models
Information 2742 How to show thumbnails on a WD TV (all models)
Information 2729 USB DVD, CD or Blue-Ray support on any version WD TV
Information 2726 Compatible file systems for all WD TV models
Information 2698 List of Compatible Media File Types for WD TV and WD Elements Play
Information 19580 WD TV Supported Operating Systems
Information 3805 List of compatible devices for the WD TV Live HD Media Player and WD TV Live Plus HD Media Player
Information 3544 WD TV HD Media Player does not play music, videos, or show pictures
Information 3809 Support for UPnP/DLNA server software with the WD TV Live Media PlayerWD TV HD Media Player does not play music, videos, or show pictures
Information 5864 MAC address on a WD TV Live is different in System Information vs. Registration pages when using a wireless network adapter
Information 2581 List of compatible USB devices for the WD TV HD Media Player
Information 10448 List of Miracast Compatible Devices for WD TV Media Player

WD TV Apps

Subject Answer ID Title
Solution 7578 A user's own profile picture is not displayed on Facebook on a WD TV Live, Live Plus, or Live Hub
Solution 11812 Cinemanow is no longer active and is removed from WDTV Live Plus, WDTV Hub, WDTV Live Streaming, & WDTV media players
Solution 10415 Playback of YouTube Leanback videos cause a WD TV Live Hub Media Center and WD TV Live Streaming Media Player to reboot
Solution 10425 Resetting WD TV Streaming or WD TV Live Hub to factory default settings does not clear myTV account settings
Solution 10046 Some online services do not function after enabling the proxy server setting on a WD TV Live product
Solution 9861 When using certain services on a WD TV device, part of the interface is either not visible or is partially cut off
Solution 9536 After switching audio feeds during a game in MLB.TV, video no longer appears
Solution 9480 Error: 'Error code 22' occurs when using the Live TV feature on a WD TV Live Hub or WD TV Live Streaming Media Player
Solution 9479 Minimum requirements to use the 'Live TV' option (Slingbox) on a WD TV Live Hub or WD TV Live Streaming Media Player
Solution 9470 Audio feeds of archived games cannot be heard from the MLB.TV service on a WD TV product
Solution 9391 Accessing the Blockbuster On Demand service on a WD TV Live Product
Solution 8697 On a WD TV Live Hub or WD TV Live Streaming, searches with special characters in Vudu return incorrect title search results
Solution 8694 On a WD TV Live Hub or WD TV Live Streaming Player, services cannot be launched while running the Vudu service
Solution 8626 The root of a USB drive can't be selected as a file location in CinemaNow on a WD TV Live Hub or WD TV Live Streaming
Solution 8582 The new flingo web interface does not fling videos on a WD TV Live product
Solution 8414 A USB keyboard can not be used to enter text while in the Hulu Plus service on a WD TV Live product
Solution 7564 Facebook comments cannot be deleted on a WD TV Live, WD TV Live Streaming, WD TV Live Hub, or WD TV Live Plus
Solution 7555 'Reset all online service accounts' or 'Reset to factory defaults' options on a WD TV does not clear Tunein account settings
Solution 7396 After muting a WD TV Live Plus or Live Hub and entering Hulu Plus or Flingo, pressing mute does not unmute the player
Solution 7392 Search results on Hulu Plus differ on a WD TV Live Plus/WD TV Live Hub/WD TV Live Streaming vs. the results from a computer
Solution 6626 YouTube videos, Flingo videos, or AAC encoded files on a WD TV Live Hub/Streaming passes no sound to an audio receiver
Solution 6620 Some files cannot be flinged in Flingo on a WD TV Live, Live Streaming, Live Plus, or Live Hub
Solution 5794 "www.live365.com/wdtv" appears on a WD TV Live, Live Plus, or Live Hub device but the site does not load in a browser
Solution 5777 A user is unable to upload large videos to Facebook on a WD TV Live Hub or WD TV Live Streaming
Solution 5784 On a WD TV Live Hub or WD TV Live Streaming, old posts on Facebook News Feeds and Walls cannot be viewed
Solution 5686 Live365 VIP stations cannot be played on a WD TV Live Hub/Live Streaming/Live Plus/Live on a second trial account
Solution 3803 No option to log into Flickr on a WD TV Live, WD TV Live Streaming, WD TV Live Plus, or WD TV Live Hub
Solution 3800 I am unable to see all photos Flickr makes available publicly through a WD TV Live, Live Streaming, Live Plus or Live Hub
Solution 5738 The time remaining next to downloads shows 0H 0min when streaming a video from Blockbuster on a WD TV Live Hub or Live Streaming
Solution 8333 WD TV Live Plus purchased in the USA or Canada and WD TV Live Hub devices do not work with Netflix in Latin America
Solution 19486 Spotify App No Longer Available for WD TV
Solution 9799 Performing a system reset on a WD TV Live Streaming Media Player does not remove Acetrax's log
Solution 6551 WD TV Live Hub Media Center or WD TV Live Plus HD Media Player reboots in Netflix
Solution 3802 The WD TV Live Media Player does not play YouTube videos over a wireless network
Solution 3795 Searches on Flickr through the WD TV Live Media Player returns a max 4,000 results
Solution 3896 Some users are no longer able to log into YouTube accounts on the WD TV Live Media Player
Solution 3693 The amounts of Live365 music stations are lower when searched from WD TV Live Media Player than from Live365's website

Remote Control

Subject Answer ID Title
Solution 6746 The WD TV Live, WD TV Live Streaming, WD TV Live Plus, or WD TV Live Hub remote control does not work or function properly
Solution 7079 Pressing 'Back' on the remote control for a WD TV Live, Live Plus, Live Streaming, or Live Hub does not exit some services
Solution 8688 On a WD TV Live Streaming or Hub, not all services work using the WD TV Remote app
Solution 8707 Pressing the Send key on a WD Remote Keyboard while searching in Netflix on a WD TV Live product adds an extra character
Solution 9396 Products supported by the WD TV Remote App
Solution 9532 Pressing the Mute button in the WD TV Remote App for Android while a video is loading causes choppy playback
Solution 6610 The backspace key go back a page when using a USB Keyboard in Netflix on a WD TV Live Plus, Live Hub and Live Streaming
Solution 6588 Streaming music to a WD TV Live Hub or WD TV Live Streaming using Play-to stops photo slideshows
Solution 5780 Pressing Next/Previous buttons loses DVD-like navigation when playing videos (WD TV Live/Live Plus/Live Streaming/Live Hub)
Solution 5825 Search results from Flickr on a WD TV Live, Live Plus Live Streaming, or Live Hub are different than a broswer-based search
Solution 6549 Adding a channel in Mediafly adds it to My Channels/All (Mix) and the location cannot be changed on a WD TV Live product
Solution 3801 I have to choose the bit rate when I'm searching for stations on Live365 from my WD TV Live Media Player

Media Play Back

Subject Answer ID Title
Solution 11361 Playback of recorded videos on a WD TV Live Streaming or WD TV Live Hub Media Center show incorrect video orientation
Solution 11360 .AVI, .AVC, and .TP video files stored on a WD TV Live Hub Media Center fail to be displayed through the Twonky Media Server
Solution 10051 Files encoded with the XviD codec are unable to be played on a WD TV Live device
Solution 10050 The same file is displayed several times when streamed from Windows 8 Media Server and viewed on a WD TV Live product
Solution 9872 Error: 'Playback was unsuccessful' occurs on a WD TV Live when using Windows Media Player 'Play To' feature to play a file
Solution 9793 Video files containing multiple PGS subtitles causes a WD TV Live Hub or WD TV Live Streaming to stop, freeze, or restart
Solution 9873 'Play To' funtion in Windows 8 does play TS video files on a WD TV Live Hub or Live Streaming Media player
Solution 9460 The UI is unresponsive on a WD TV Live Hub or WD TV Live Streaming after clearing the Media Library while the NAS is offline
Solution 8689 Error: 'There is no media in the current...' occurs when an APM partitioned drive is connected to a WD TV Live Hub or Streaming
Solution 8625 Error: 'Not supported' occurs or no audio plays on a WD TV Live Hub or Streaming on M2TS, MPG, MPEG, or TS videos with Dolby, DTS, or PCM audio
Solution 8417 External subtitles take precedence over internal subtitles during video playback on WD TV Live devices
Solution 7587 A WD TV Live, WD TV Live Plus, WD TV Live Streaming, or WD TV Live Hub cannot play .ape or .cue files
Solution 6560 Error: 'Unable to play the selected file...' occurs when playing files on a WD TV product (Live, Live Streaming, Live Plus, Live Hub)
Solution 5751 On a WD TV Live Streaming and Hub Media Player, the Play Album feature is not available through a media server
Solution 5717 A movie using DVD menus plays without DVD style navigation while playing from the preview window
Solution 5455 Audio over 44.1 KHz is downsampled to 44.1 KHz on a WD TV Live, WD TV Mini, and WD TV HD Media Players
Solution 5385 Video slows down when playing a movie on a WD TV Live, Live Plus, Live Streaming, or Live Hub over a network
Solution 3839 GIF and PNG images do not show as thumbnails on a WD TV Live or WD TV HD Media Player (WDAVx00)
Solution 3648 I am unable to view some of my Mac media files on my WD TV Mini Media Player
Solution 3609 The photo thumbnail isn't oriented correctly in thumbnail mode on the WD TV Mini Media Player
Solution 8538 WD TV Live Streaming or WD TV Media Player cannot access media content shared by a Mac running OSX 10.9, 10.8, or 10.7
Solution 11753 PGS subtitles are unable to be adjusted on a WD TV or WD TV Live Streaming Media Player
Solution 8543 On a WD TV Live Streaming Media Player, Media Library functionality is unavailable for files stored on a NAS
Solution 5870 WD TV Live cannot play videos up to 3 minutes after a power cycle (unplug and plug power cable)
Solution 11360 .AVI, .AVC, and .TP video files stored on a WD TV Live Hub Media Center fail to be displayed through the Twonky Media Server
Solution 5862 A WD TV Live Hub Media Center on a LAN network does not display as an available Samba share
Solution 5783 Error: 'Media library compilation requires more storage space' is shown when a drive is attached to a WD TV Live or Live Plus
Solution 3540 No audio sound when a WMV video file is being played through the WD TV HD Media Player
Solution 3690 WD TV Live Media Player does not play ISO files from a WD network drive
Solution 5464 The WD TV Live Plus HD Media Player will not play DVD content with menus in root or in a folder
Solution 5381 New content does not appear on the WD TV Live HD Media Player after it is added to a media server
Solution 5465 The name of a DVD in the info bar on a WD TV Live Plus HD Media Player is a made up of random characters
Solution 5368 The search function on the WD TV Live works differently on a USB connected hard drive than over the network
Solution 5461 External subtitles do not appear when streaming from a media server on the WD TV Live HD Media Player
Solution 5742 Current content source selection is not always saved after powering down a WD TV Live Hub Media Center
Solution 5406 Songs do not have album art when streaming in Windows Media Player 11 and playing on a WD TV Live
Solution 10457 Sony Xperia TX fails to stream online content while connected to a WD TV through Miracast
Solution 10635 Sony Xperia lists multiple entries for the same WD TV Live Streaming Media Player when connected via Screen Mirroring (Miracast)
Solution 11436 HTC-One fails to connect to a WD TV Media Player through Miracast

Miscellaneous

Subject Answer ID Title
Solution 5800 How to roll back the firmware on a WD TV Live HD Media Player or WD TV Live Plus HD Media Player
Solution 10389 Error 'Incorrect login credentials' occurs when attempting to access a Windows 7 network share through a WD TV Live Streaming Media Player after the network share has been renamed
Solution 10048 A renamed Windows 7 share appears in 'My Media Manager for Network Share' on a WD TV Live product with the new and old name
Solution 9871 WD TV cannot detect content after updating the firmware on a My Book Live
Solution 9858 The on-screen clock and Daylight Savings Time are incorrect after a factory reset on a WD TV Live Hub and Live Streaming Player
Solution 9803 How to customize backdrop images for the WD TV
Solution 9788 A previously blocked WD TV still cannot access the My Book Live or My Book Live Duo Media Server after being unblocked
Solution 8687 Error: 'Last content source has been removed' occurs when selecting My Media Library after a firmware update on a WD TV Live Hub and Streaming Media Player
Solution 8643 Capture snapshot feature on a WD TV Live Hub and Live Streaming Media Player is not configurable and has limited functionality
Solution 8629 Error: 'There is no media in the current folder' occurs on a WD TV Live Streaming or Hub when viewing My Media Library content
Solution 8542 The edges of the screen on the video are cut off or not visible on a WD TV Live Hub or WD TV Live Streaming Player
Solution 8541 Error: 'Unable to connect to the selected source...' occurs on any WD TV Live player when connecting to a NAS device
Solution 8540 On a WD TV Live Hub or WD TV Live Streaming, certain RSS feeds will not display picture or video content
Solution 7577 A WD TV Live, Live Plus, Live Streaming, or Live Hub may restart when connected to a Virgin Media SuperHub
Solution 7554 When using multichannel PCM audio on a WD TV Live Hub, Live Streaming or Live Plus through SPDIF, only two audio channels play
Solution 7091 "Starts with" searches on a WD TV Live/Live Plus/Live Streaming/Live Hub for files on a computer or NAS returns no results
Solution 5776 Files are unable to be copied from a WD TV Live Hub or Live Streaming to a Network Share location using the device's menus
Solution 5327 WD TV firmware update failed, WD logo is frozen on the screen, or unit requests a USB device with firmware to be inserted
Solution 3879 Not all files are visible on a Media Server when being accessed by a WD TV
Solution 3804 The user interface on a WD TV appears horizontally squished on the TV
Solution 9528 Videos recorded on an iPhone (MOV files) will not automatically rotate while being viewed on a WD TV device
Solution 9392 Going to 'Whats in This Update' on a WD TV Live product causes the WD TV to display the circle icon continuously
Solution 5435 A WD TV returns to the main menu when the HDMI cable is disconnected/reconnected during video playback
Solution 5398 How to update the firmware on a WD TV Mini Media Player, WD Elements Play, and WD TV Play Media Player
Solution 3852 The minijack to composite cable does not work with any of the WD TV Media Players
Solution 3792 Unable to access the Media Server through the WD TV Live Hub, Live Plus, Live Streaming, or Live on a Windows 7 computer
Solution 3643 There's loud static noise and no video signal on the TV after connecting the WD TV Mini Media Player by composite cable
Solution 19577 WD TV is not able to access shares from a Windows 10 computer
Solution 8699 A password protected network share server cannot write to a WD TV Live Hub share on a Mac OSX 10.6 system
Solution 6570 How to disable Media Library Compilation on a WD TV Live or WD TV Live Plus HD Media Player
Solution 6659 One or both USB ports on a WD TV Live or WD TV Live Plus has stopped recognizing USB devices
Solution 11717 Google Play Movies & TV is unable to be streamed from an HTC One or HTC One Mini to a WD TV Media Player through Miracast
Solution 5482 Drive does not mount when connecting a WD Elements Desktop drive to a WD TV product
Solution 8537 Files cannot be renamed, deleted, or moved in a My Book World or ShareSpace when mounted in NFS on a WD TV Live Streaming
Solution 5870 Drive does not mount when connecting a WD Elements Desktop drive to a WD TV product
Solution 3812 Language setting reverts back to English when power is restored on a WD TV Live, Live Plus, or Live Hub
Solution 8580 When using a Netgear WNR3500L wireless gigabit router, network shares are not remebered by a WD TV Live Streaming
Solution 8623 Error: 'This device fails to check for new FW...' occurs when manually checking for new WD TV Live Streaming firmware
Solution 3861 The WD TV Live Media Player reports Composite output when the output connection is Component
Solution 5875 Data is corrupted after connecting a drive greater than 2 TB to a WD TV Live (WDBAAx0000NBK), Live Plus, or Live Hub
Solution 7074 WD Photos takes a long time to display photos stored on a WD TV Live Hub
Solution 5358 Problems logging on to the WD TV Live HD Media Player with an Apple Airport Extreme router and WEP authentication
Solution 9667 How to configure the Network Settings on the WD TV Play Media Player
Solution 3880 Upgrade prompt does not appear when connecting a USB drive with new firmware to a WD TV Live Media Player
Solution 6543 A WD TV Live Plus HD Media Player continuously reboots after updating to firmware version 1.04.17_B manually
Solution 5369 Error: "A fatal system error is detected. The device will restart." is displayed after a WD TV Live reboot
Solution 2723 WD My Book Studio or Home Edition connected to a WD TV HD Media Player fails to wake up from sleep mode
Solution 5411 Cannot access a password protected network share after a firmware upgrade from 1.01.24 to 1.02.21 on a WD TV Live
Solution 3822 Cannot move or delete files while in File Management mode on a WD TV Live HD Media Player
Solution 5795 File list does not refresh immediately after file management operations on a WD TV Live Hub Media Player
Solution 11714 Mobile device is unable to discover a WD TV Media Player through Miracast
Solution 3798 Unable to use 1080p over component video on my WD TV Live Media Player
Solution 3844 A Read-only folder can be deleted through the WD TV Live HD Media Player's File management
Solution 2748 NTFS formatted drive is not detected when connected to the WD TV
Solution 5824 A WD TV Live Hub is not seen or recognized by Internet Explorer (IE) if there is an underscore in the device name
Solution 10487 When connected to a WD TV Media Player through Miracast, an Android mobile device instantly loses any 5GHz Wi-Fi connection
Solution 8623 Error: 'This device fails to check for new FW...' occurs when manually checking for new WD TV Live Streaming firmware
Solution 7590 Error: 'incomplete firmware update' occurs on a WD TV Live Hub after an online update to 2.07.17
Solution 6615 The loading icon spins endlessly when viewing a video on a WD TV Live, Live Plus, or Live Hub

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