Web App and Mobile App HD Button
The My Cloud Home Web app and Mobile app contain a HD button to allow for changes in resolution during media playback.
Changing media playback to a lower resolution can be useful under the following network conditions:
- My Cloud Home connected to a router and the router connected to the ISP provided cable modem/router in a Double NAT configuration (My Cloud Home in Proxy Relay Mode)
- Network Router doesn't support UPnP and Port Forwarding is not possible (My Cloud Home in Proxy Relay Mode)
- My Cloud Home connected to a Fast Ethernet 10/100 router instead of a Gigabit router 10/100/1000
- Mobile device connected to the 2.4 GHz band of a WiFi router instead of the 5 GHz band
- Long distance between the My Cloud Home and mobile device
- ISP, Carrier or Remote Network throttling and or limiting network throughput and bandwidth
- Spinning "blue circle" "buffering" conditions when playing content
- Shaky playback due to various networking conditions
- Poor or misaligned audio and/or video content during playback
Supported Resolutions
The display resolution or display modes is defined as the number of pixels in each dimension that can be displayed and is usual quoted as width × height. Please refer to the table below for the most common video display resolutions and the resolutions supported by the My Cloud Home Mobile and Web App.
Resolution | Height | Width | Standard | Supported |
240p | 240 | 352 | SD (Standard Definition) | ✔ |
360p | 360 | 480 | ED (Enhanced Definition) | ✔ |
480p | 480 | 858 | ED (Enhanced Definition) | ✔ |
576p | 576 | 720 | ED (Enhanced Definition) | |
720p | 720 | 1280 | HHD (Half High Definition) | ✔ |
1080p | 1080 | 1920 | FHD (Full High Definition) | ✔ |
2160p | 2160 | 3840 | 4k, UHD (Ultra High Definition) | |
4096p | 2160 | 4096 | True 4k | |
7680p | 4320 | 7680 | 8k, UHD (Ultra High Definition) | |
8192p | 4320 | 8192 | True 8k |
Accessing the HD Button
The My Cloud Web and Mobile App "HD Button" can be accessed when playing video content.
Resolutions displayed depends on the supported resolutions of the media content.
- Open the My Cloud Home mobile or web app
- Navigate to and click or tap the video file.
- Click or tap the play icon.
- Click or tap the "HD" button to enable or disable.
- Enabling HD will play video in the phones default HD resolution.