WD SmartWare Online User Guide and Solutions

Online user guide for WD Smartware.



Subject Answer ID Title
Configuration 9621 How to install WD SmartWare on a Windows PC
Configuration 3828 Creating a category backup using WD SmartWare
Configuration 7069 How to backup specific files and folders using WD SmartWare Version 2.0.x and later
Configuration 15143 How to view or access data backed up with WD SmartWare or WD Backup
Configuration 13228 Retrieving previously backed up content using WD SmartWare 2.0 or higher
Configuration 9883 How to create a Scheduled Backup with WD SmartWare 2.0 or WD SmartWare Pro
Configuration 5373 How to uninstall WD SmartWare Version 2.2.x and earlier from Windows and Mac OSX
Configuration 3835 How to remove (disable/hide) the Virtual CD (VCD) for Windows or Mac OSX on a WD My Book or WD My Passport
Configuration 16773 Installing WD SmartWare and creating an initial backup on a Windows computer
Configuration 13096 How to back up a Windows computer using a My Cloud and WD SmartWare
Configuration 9882 How to upgrade WD SmartWare to WD SmartWare Pro
Configuration 6582 Using a WD external drive without using WD SmartWare


Subject Answer ID Title
Information 7072 WD SmartWare Version 2.x only backs up Outlook files once in a 24 hour period
Information 15136 WD Smartware v2.4.x User Manual Download
Information 15063 WD SmartWare does not recognize My Book or My Passport as a backup destination
Information 5419 WD SES driver download and instructions for recovering the WD SmartWare installer
Information 9791 How to roll back WD SmartWare Version 1.6.x and earlier to a previous version
Information 18536 How to Collect WD SmartWare and WD QuickView Logs
Information 15262 List of supported drives by WD SmartWare and WD SmartWare Pro
Information 3644 Supported file types in WD SmartWare
Information 17562 Common Causes of Files Not Being Backed Up


Subject Answer ID Title
Solution 25178 High CPU usage is seen when SmartWare is installed
Solution 21025 WD Smartware Not Compatible With WD Discovery 2.2 and Higher
Solution 3650 Restoring WD SmartWare files to the backup when the files have been deleted from the WD SmartWare backup folder
Solution 13846 WD SmartWare Error: 'Server committed a protocol violation' occurs when updating the software
Solution 15175 My Book 6TB or 8TB Not Detected by WD Smartware
Solution 18249 Web Proxy Error When Checking For WD SmartWare Update
Solution 17500 WD SmartWare not detecting a My Cloud on a Local Area Network
Solution 18545 WD Software will not install on Microsoft Windows 10 S
Solution 17243 Common Causes and Solutions of Slow Backups
Solution 13876 Error: ‘There was an error trying to activate your activation code…’ occurs when attempting to activate WD SmartWare
Solution 13201 SmartWare and TimeMachineBackup Shares are not accessible from the My Cloud mobile app
Solution 10458 The download button for WD SmartWare 2.0 on CNET Downloads.com webpage displays no label
Solution 9874 Backed up files do not open properly from their backup destination while having a filename longer than 256 characters
Solution 9855 WD SmartWare Version 1.6.x and earlier doesn't recognize a My Book Live or My Book Live Duo when Kaspersky is installed
Solution 7071 Backup features in WD SmartWare Version 1.6.x and earlier are not accessible on a Windows PC when logged in as a Guest
Solution 3668 Retrieved files cannot be opened or show Zero KB when power was lost during file retrieval
Solution 10475 Error: 'Configuration system failed to initialize' when attempting to launch WD SmartWare
Solution 20333 WD SmartWare version 2.x does not delete older versions of Outlook .pst and .ost backups
Solution 28336 WD Smartware Cannot Select a Folder for Backup

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