My Book Live/Duo Online User Guide and Solutions


Online user guide for My Book Live products.


Information

Subject Answer ID Title
Information19060Supported Operating Systems for My Book Live and Duo
Information17771LEDs on a My Book Live and My Book Live Duo
Information7065Supported file types for streaming on Twonky Media Server on a My Book Live, My Book World, or WD ShareSpace
Information6605Using a Sony Playstation 3 or Microsoft Xbox 360 with a My Cloud drive or WD NAS device
Information5734Differences in accessing Private Shares without a password on a My Book Live between Windows and Mac OSX
Information5722How to physically install and connect a My Cloud or WD NAS device to a home or small office network

Configuration

Subject Answer ID Title
Configuration19864How To Login Using MyCloud.com
Configuration17870How to map a USB drive connected to a My Cloud or My Book Live Duo
Configuration17785How to Factory Restore a My Book Live or My Book Live Duo
Configuration17770How to Reset a My Book Live or My Book Live Duo
Configuration13246Enabling FTP to access My Book World (White Lights), WD ShareSpace, My Book Live, or My Book Live Duo
Configuration13172How to access a My Book Live and My Book Live Duo using MyCloud.com
Configuration10438How to access a USB drive connected to a My Cloud or My Book Live Duo on Mac OSX
Configuration9456How To Collect My Book Live or My Book Live Duo System Logs
Configuration8644Replacing the enclosure, drives inside the enclosure, and get warranty service for a My Book Live Duo or Thunderbolt Duo
Configuration6606Enabling or Disabling the Twonky Media Server for the My Book Live
Configuration5872How to configure a My Book Live or My Book Live Duo NAS drive with a Static IP
Configuration5871How to Access the Dashboard on a My Book Live or My Book Live Duo
Configuration5821How to view the S.M.A.R.T. status of a My Book Live
Configuration5735How to update the firmware on a My Book Live or My Book Live Duo
Configuration5724How to install a My Book Live or My Book Live Duo on Windows or Mac OSX for the first time
Configuration5342How to unmap a drive letter in Windows for a WD Network Storage Device
Configuration3561Starting macOS Time Machine Backups to My Cloud and Network Attached Storage
Configuration2686How to map a WD network drive on a Mac

Solution

Subject Answer ID Title
Solution14917macOS 10.12 (Sierra) Time Machine backup fails with 'OSStatus Error 65' on My Book Live and My Book Live Duo
Solution14190My Book Live or My Book Live Duo device is not seen when using the MyCloud mobile app for iOS
Solution13988RAID Configuration process never completes or fails on a My Book Duo device
Solution13857Unable to erase to exFAT while My Book Duo is in JBOD mode
Solution13835How to connect to a My Book Live or My Book Live Duo using MyCloud.com
Solution11423Safepoint creation fails when the target is a USB drive connected to the My Cloud or My Book Live Duo drive
Solution11379My Book Live or My Book Live Duo is unable to enter sleep mode
Solution11378Error: 'Location not available' occurs when accessing a folder with photos from My Cloud Remote Web Access (wdmycloud.com)
Solution11375Error: '30500 - Internal Server Error...' occurs on a My Book Live (with S/R 2.0+) when using My Cloud Remote Web Access or generating a code for Mobile Access
Solution11367Mac OSX 10.5.X cannot mount a share via My Cloud Remote Web Access on a My Cloud, My Book Live, Live Duo, or My Net N900 Central
Solution11362Error '401: Invalid activation code error' occurs when entering a valid My Book Live Access Code in My Cloud App for Android
Solution9908Time Machine backup takes a long time to complete
Solution9897Two icons appear for the same laptop when selecting a My Book Live or My Book Live Duo Safepoint target
Solution9896Accessing shares on a My Book Live or a My Book Live Duo through WD2go.com fails if a share named 'Admin' exists
Solution9895Unable to scroll using a single finger on the Dashboard of a My Book Live or My Book Live Duo on devices running iOS
Solution9894Discovery on a My Book Live or My Book Live Duo does not work without 'Windows Master Browser Service' enabled
Solution9877Error: 'Internal Server Error' messages while navigating the web UI (Dashboard) of a My Book Live
Solution9871WD TV cannot detect content after updating the firmware on a My Book Live
Solution9865Error: 31101 - 'Invalid firmware package' occurs when upgrading a My Book Live firmware (FW 02.41.05-034 or higher) via the Twonky or Access patch
Solution9860The title of DLNA media files are not displayed correctly when the file is viewed in Windows Media Player 11
Solution9855WD SmartWare Version 1.6.x and earlier doesn't recognize a My Book Live or My Book Live Duo when Kaspersky is installed
Solution9851A My Book Live Duo does not appear on the network after the drive is rebooted or power cycled while having a USB drive attached
Solution9807WD App does not display media content from a My Book Live or a My Book Live Duo
Solution9806Error: 'Code 80070103' occurs when installing the WD Rally driver in Windows for My Book Live or My Book Live Duo
Solution9804Firmware update fails when upgrading a My Book Live Duo with more than 6 TB of data stored in a RAID 0 (Stripe) configuration
Solution9789Unable to stream content from a My Book Live Duo while its media server is indexing files
Solution9786Java pop-up appears when using Google Chrome to log into the Dashboard of a My Book Live or My Book Live Duo
Solution9568Error: 'We can't add your network location' occurs when creating a Windows 8 File History backup on a My Book Live or My Book Live Duo
Solution9565A Safepoint disappears from the Dashboard of a My Book Live or My Book Live Duo when the target device is offline
Solution9559Twonky Media Server on My Book Live indexes media files in a Safepoint backup
Solution9531Error: 'Time Machine could not complete the backup.' occurs when backing up to the Time Machine share
Solution9503Safepoints from a My Cloud, My Book Live, or My Book Live Duo cannot be created on an Apple Time Capsule
Solution9499Error: 'no shares found on this device' occurs on a My Book Live or Live Duo when running a SafePoint backup to a Seagate Go Flex
Solution9473PlayStation 3 does not detect a My Book Live Duo
Solution9469On a My Book Live Duo, if power is lost during a factory restore there is no data partition when the drive reboots
Solution8708Users on a My Book Live cannot see DLNA media players but can still access the data stored on the drive
Solution8703Dashboard on a My Book Live or My Book Live Duo hangs at 'Please wait..' after updating from IE8 to IE9
Solution8695My Book Live Dashboard cannot be accessed after a firmware update
Solution8640A My Book Live or My Book Live Duo does not work with a network hub or a switch that is not in auto negotiation mode
Solution8636Private Shares on a My Book Live or My Book Live Duo are not accessible via NFS
Solution8635My Cloud Safepoint backups stored on a PC with ESET Antivirus cannot be recovered
Solution8573Mapping a drive letter on a WD Network hard drive using WD Link
Solution8548External USB drive or flash drive with a password attached to a My Book Live Duo cannot be unlocked or accessed
Solution7388A Safepoint is not listed under Manage on a My Book Live (S/R 2.0 +) after a network share has been renamed
Solution7081Error: 'The network backup disk does not support the required AFP features' is displayed using Time Machine on Mac OSX 10.7
Solution7078Error: '36102 -Your safepoint could not be created due to a failed request...' occurs when using a My Book Live (S/W 2.0+) to create a safepoint on a My Book World (Blue Rings)
Solution7068On a My Book Live, access to the Dashboard is slow in IE 7
Solution6729When updating the firmware on a My Book Live, a popup appear requesting a password even if a password has not been set
Solution6725A My Book Live attached to a network appears as 'MyBookLive' in Quick View
Solution6718'Alerts' is not available in the Quick View menu for a My Book Live in Windows 7
Solution6579Starting and stopping a streamed video/picture on a My Book Live creates new 'By Folder' icons on an Xbox 360
Solution6574Support link in the upper right corner of the setup wizard on a WD My Book Live briefly opens and closes a window
Solution5822File transfer to or from a My Book Live is interrupted when the drive is streaming to another device
Solution5778My Book Live is unable to perform a firmware update even though there is enough space
Solution5733The Public Share in the My Book Live shows 12 GB while the bottom dock displays 15 GB. Where are the other 3 GB?
Solution5732Error: "Fatal Error: Cannot use string..." is displayed in the My Book Live Backup List
Solution5679My Book Live drive is not recognized by the Operating System after drive installation or during the Discovery process
Solution5657A communication error occurs when saving and sending email from the Dashboard of a My Book Live
Solution3888MKV videos won't play on Windows Media Player when streamed through Twonky from a WD network drive

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