This article explains how to resolve connecting to a My Cloud in a Double NAT environment.*END
Description
Attempting to access a My Cloud in a Double NAT environment fails when attempting to manually configure port forward on the My Cloud and or the routers.
A My Cloud in a Double NAT configuration will automatically default to Proxy Relay mode connection.
Manual port forwarding in a double NAT environment is not required for My Cloud remote access.
Manual port forward configurations on the My Cloud and or the routers may not be correctly configured.
Resolution
Network Configuration - Double NAT | Click here for Instructions |
How to Determine a Double NAT Environment and Solution | Click here for Instructions |