My Cloud Safepoint and Backup Online User Guide for Information, Configuration and Solutions.*END
IMPORTANT: My Cloud OS 3 End of Support Notice!
My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Online user guide for My Cloud Safepoint and Backups.
Configuration
| Subject | Answer ID | Title |
| Configuration | 10428 | How to create a Safepoint backup of a My Cloud |
| Configuration | 16540 | Configuring USB Backups on a WD My Cloud |
| Configuration | 25182 | My Cloud Internal and USB Incremental Backups |
| Configuration | 10474 | Using a WD Drive with Dropbox |
| Configuration | 17500 | WD SmartWare not detecting a WD My Cloud on a Local Area Network |
| Configuration | 11807 | How to create a Remote Backup on a My Cloud device |
| Configuration | 19542 | How to Configure a My Cloud as a Third Party Software Backup Target |
| Configuration | 13834 | How to use the Safepoint Migration App on a single bay My Cloud with 2.xx Firmware |
| Configuration | 10434 | How to perform a Safepoint Recovery on a My Cloud |
| Configuration | 28953 | How to Use Amazon S3 App on a My Cloud |
| Configuration | 28997 | How to Install and Configure ElephantDrive on a My Cloud |
Information
| Subject | Answer ID | Title |
| Information | 13854 | A single-bay My Cloud is unable to create a remote backup to another single-bay My Cloud |
| Information | 11425 | Differences Between My Cloud Products |
| Information | 16772 | My Cloud Safepoint and Remote Backup Compatibility Matrix |
| Information | 1945 | Alternate 3rd Party Backup Software Support |
| Information | 25709 | USB Port 1 Backup Job Cannot be Deleted from a My Cloud |
| Information | 25710 | USB Port 1 Backup Job Cannot Stop or be Cleared on a My Cloud |
| Information | 7570 | List of NAS drives validated by WD to work as a SafePoint backup for a WD NAS |
Solutions
| Subject | Answer ID | Title |
| Solution | 21185 | My Cloud USB Synchronize and Incremental Backup Failure |
| Solution | 27826 | Cannot Create a Safepoint Backup Job on a My Cloud |
| Solution | 11423 | Safepoint creation fails when the target is a USB drive connected to the My Cloud or My Book Live Duo drive |
| Solution | 28219 | Error Creating Safepoint: Internal Server Error (36175) |
| Solution | 27269 | No Safepoint Jobs Listed in the My Cloud Dashboard |
| Solution | 25245 | There Was an Error Updating Your Safepoint - Event Code 1102 |
| Solution | 27019 | Safepoint Cannot be Updated Due to a Failed Request - Error 36323 |
| Solution | 27020 | Safepoint Operation Failed Due to an Unauthorized Request - Error 402004 |
| Solution | 19611 | Safepoint Recovery Fails With "This Safepoint operation is not permitted - Error 402018" |
| Solution | 15101 | My Cloud Amazon S3 Backup Failure |
| Solution | 19543 | My Cloud Offline or Network Connectivity Issue During Backups |
| Solution | 13852 | After installing a 3rd party App, a My Cloud device no longer goes to sleep |
| Solution | 11081 | Error: 'Unknown error. Retry your last operation...' occurs when creating a My Cloud Safepoint backup while running ESET Nod32 |
| Solution | 8635 | My Cloud Safepoint backups stored on a PC with ESET Antivirus cannot be recovered |
| Solution | 13107 | My Cloud Safepoint does not back up at the correct time |
| Solution | 17243 | Common Causes and Solutions of Slow Backups |
| Solution | 17340 | USB Drive Not Seen or Detected by a My Cloud |
| Solution | 26365 | Windows 10 File Backup Does Not See My Cloud, My Cloud Home or Network Drive |
