External USB Storage Online User Guide and Solutions

Online user guide for Direct Attached Storage

 

DAS (Direct Attached Storage) For Windows

 

Subject Answer ID Title
Configuration 5316 How to physically connect, disconnect, and install a WD external drive on a Windows PC or Mac
Configuration 3865 How to partition and format a WD drive on Windows and macOS
Configuration 291 How to format a WD hard drive to exFAT or FAT32
Configuration 1550 How to reformat a Mac formatted WD drive to a Windows format using Windows
Configuration 207 How to install, partition, format, or reformat a WD external hard drive in Windows XP
Configuration 3868 How to format external drives using WD Quick Formatter in Windows or Mac
Configuration 14925 Windows or macOS cannot find my drive
Configuration 1336 How to install a My Passport external USB or FireWire drive in Windows
Configuration 1464 How to dismantle a WD My Book Pro II, WD My Book Premium II, or WD My Book World II (Blue Rings) drive to replace a hard drive
Configuration 1482 Improved fan behavior of the My Book Pro Edition II and My Book Premium Edition II Dual-drive Storage Systems
Configuration 1491 How to rebuild a RAID 1 (Mirrored) array on a WD My Book Pro II or WD My Book Premium II system
Configuration 1233 Problems using a USB hard drive with a USB hub, PCI card, or PC card
Configuration 16645 Multi Partitioned HSF+ Formatted USB Drive
Configuration 1164 WD external drive is not seen by Windows or Mac and data on the drive is inaccessible
Configuration 1717 How to use a WD external hard drive with your computer
Configuration 3858 WD My Passport USB Dock description and drive support
Configuration 5453 How to update the firmware of a My Book Studio or My Passport Studio drive
Configuration 5460 How to update the firmware on a My Book or My Passport
Configuration 13225 How to use and access a My Passport Cinema
Configuration 14920 How to check if a WD drive is damaged or defective
Configuration 338 Connecting and using an external hard drive on two computers at the same time
Configuration 1494 How to password protect data on a WD external drive
Configuration 3826 How to change the Label Name on a WD My Book external drive
Configuration 11895 How the My Passport X can be set up as the default location on an Xbox One
Configuration 15058 Safely removing the USB device from the computer
Configuration 3868 How to format external drives using WD Quick Formatter in Windows or Mac
Information 1707 WD My Book Studio and WD My Book Home Edition Firmware update information for installation under Windows and Mac
Information 15163 How long is the warranty on My Passport, My Passport for Mac and My Book?
Information 482 Differences between USB 3.0 vs. 2.0 vs. USB 1.1
Information 485 How a USB 2.0 drive is formatted
Information 492 Using USB 2.0 drives with USB 1.1 controllers or hubs
Information 1376 WD external hard drive spins down after several minutes of inactivity
Information 1386 Leaving an external hard drive powered on all the time
Information 1408 Using a WD external drive without connecting it to a computer system
Information 1704 What kind of hard drive is inside a Western Digital external product?
Information 3308 WD USB drive compatibility with XBox 360 and PS3 gaming consoles
Information 3537 WD external drive power issue (does not turn on or power down with computer)
Solution 1233 Problems using a USB hard drive with a USB hub, PCI card, or PC card
Solution 15152 Windows 7 NTFS formatted USB Drive Not Detected On First Connection To My Passport Wireless Pro
Solution 16645 Multi Partitioned HSF+ Formatted USB Drive
Solution 1296 WD My Passport drive does not spin up, is not recognized, or makes a clicking sound when connected to a computer
Solution 1488 Error: "Power Surge on Hub Port" or "USB device has exceeded the power limits of its hub port"
Solution 5747 Error: 'Disk is write protected' or files cannot be opened when a My Book or Passport wakes up from hibernation mode
Solution 8418 Error: 'The disk you inserted was not readable...' may occur when daisy chaining multiple FireWire devices together
Solution 14223 Some 3TB My Passport models are not compatible with Microsoft Surface Book when connected on the USB3 bus
Solution 332 Cannot format a partition larger than 32 GB using FAT32 in Windows
Solution 18130 My Passport or My Book is not recognized or full capacity not accessed by a Smart TV or DVR
Solution 490 Slow transfer rates from a USB 2.0 drive in Windows
Solution 528 Error: "There is not enough free space..." when transferring files larger than 4 GB
Solution 1687 Right-clicking a device in Windows Explorer and then clicking Eject can cause data loss from a USB drive in Windows Vista
Solution 3666 The WD Passport Essentials 320 GB drive doesn't work with my Sony Blu-ray player for BD-Live Functionality
Solution 3818 PC crashes with a blue screen (BSOD) when installing a WD external drive on a system running Sonic DLA
Solution 5768 After connecting a USB 3.0 drive to a USB 3.0 hub, the drive does not appear under Computer or disappears after use
Solution 6571 Only one drive is seen when connecting two WD external drives of the same size to a Windows 8 or 7 PC
Solution 9856 WD USB 3.0 hard drives disconnect or disappear when connected to a USB 3.0 hub
Solution 13899 Windows Error Checking utility does not show a progress bar when scanning and fixing exFAT formatted USB drives
Solution 5768 After connecting a USB 3.0 drive to a USB 3.0 hub, the drive does not appear under Computer or disappears after use
Solution 15094 Error 'The operation could not be completed because the volume is dirty' occurs when writing to a My Passport or My Book
Solution 15113 Acoustic levels for My Book and My Cloud devices with WD 8TB drives
Solution 13976 Connecting a password-enabled My Book device to a computer does not prompt an unlock option

 

DAS (Direct Attached Storage) For Mac

 

Subject Answer ID Title
Configuration 3331 How to install a Passport external USB or FireWire hard drive in Mac 10.4 and greater
Configuration 11427 How to use a My Passport Pro as a bootable drive on macOS
Configuration 11430 How to perform drive diagnostic on WD My Passport Pro using WD Drive Utilities for Mac OSX
Configuration 5316 How to physically connect, disconnect, and install a WD external drive on a Windows PC or Mac
Configuration 3865 How to partition and format a WD drive on Windows and macOS
Configuration 1550 Search our Knowledge Base / WD Community How to reformat a Mac formatted WD drive to a Windows format using Windows
Configuration 3868 How to format external drives using WD Quick Formatter in Windows or Mac
Configuration 14925 Windows or macOS cannot find my drive
Configuration 1164 WD external drive is not seen by Windows or Mac and data on the drive is inaccessible
Configuration 338 Connecting and using an external hard drive on two computers at the same time
Configuration 15058 Safely removing the USB device from the computer
Configuration 5363 How to initiate a backup with Time Machine after a firmware upgrade on a WD My Book drive with Mac OSX 10.6.x
Information 3537 WD external drive power issue (does not turn on or power down with computer)
Information 15163 How long is the warranty on My Passport, My Passport for Mac and My Book?
Information 1707 WD My Book Studio and WD My Book Home Edition Firmware update information for installation under Windows and Mac
Information 1386 Leaving an external hard drive powered on all the time
Information 1408 Using a WD external drive without connecting it to a computer system
Information 1704 What kind of hard drive is inside a Western Digital external product?
Information 3537 WD external drive power issue (does not turn on or power down with computer)
Solution 1548 A WD MyBook is not recognized after an iMac shutdown and startup
Solution 2580 Time Machine running in Mac OS 10.5.x stops backing up to an external drive
Solution 5444 Error: "statusmenu_mac_cannotdismountvolums" when updating firmware on a My Book Studio or My Passport Studio
Solution 9380 My Passport does not appear on a Macbook's desktop (OSX 10.4.x) after a firmware update and power cycling
Solution 9796 A 'Complete Drive Test' in Mac OSX fails on a WD Passport drive
Solution 1697 A WD external drive connected to a Mac system via FireWire does not resume operation from sleep mode or start-up
Solution 15073 My Passport is seen as 'Untitled' in macOS 10.9 and higher
Solution 15084 Cannot Copy or Write to a WD External Drive on macOS
Solution 18502 External USB Drive is no longer accessible after macOS 10.12 Sierra returns from System Sleep
Solution 16645 Multi Partitioned HSF+ Formatted USB Drive
Solution 18130 My Passport or My Book is not recognized or full capacity not accessed by a Smart TV or DVR
Solution 1296 WD My Passport drive does not spin up, is not recognized, or makes a clicking sound when connected to a computer
Solution 8418 Error: 'The disk you inserted was not readable...' may occur when daisy chaining multiple FireWire devices together
Solution 528 Error: "There is not enough free space..." when transferring files larger than 4 GB
Solution 3666 The WD Passport Essentials 320 GB drive doesn't work with my Sony Blu-ray player for BD-Live Functionality
Solution 5747 Error: 'Disk is write protected' or files cannot be opened when a My Book or Passport wakes up from hibernation mode
Solution 13976 Connecting a password-enabled My Book device to a computer does not prompt an unlock option

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