IMPORTANT: My Cloud OS 3 End of Support Notice!
My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
My Cloud OS 3 Dashboard Online User Guide and Solutions
Configuration
Subject | Answer ID | Title |
Configuration | 27432 | How to Access the Dashboard on a My Cloud device |
Configuration | 27433 | How to set up a My Cloud device using the Dashboard |
Configuration | 6546 | How to Auto Update Firmware on a My Cloud |
Configuration | 2573 | Accessing My Cloud Dashboard from a Remote Location |
Configuration | 18221 | How to Remove Devices Connected to a My Cloud |
Configuration | 23673 | How to Shutdown a My Cloud Device |
Configuration | 13767 | Clearing My Cloud Alerts |
Information
Subject | Answer ID | Title |
Information | 18374 | How to Collect My Cloud System Logs |
Information | 2153 | How to Collect and Enable Extended Logging on a Multi-Bay My Cloud |
Solution
Subject | Answer ID | Title |
Solution | 16312 | Accessing My Cloud Dashboard Connected to a Computer |
Solution | 24982 | My Cloud Dashboard Login In No Response or Action |
Solution | 16176 | Cannot See, View or Access a My Cloud Dashboard At All in a Web Browser |
Solution | 13059 | Admin User Cannot Login to the My Cloud Dashboard after a 4 Second Powered On Reset |
Solution | 11749 | My Cloud Error Code 1121 Unsupported File System |
Solution | 11948 | Failed to create device user (400073) error on My Cloud dashboard |
Solution | 3534 | Slow My Cloud Dashboard Performance |
Solution | 24509 | Error 403 Forbidden When Accessing My Cloud Dashboard |
Solution | 16058 | Slow My Cloud (Single Bay) Dashboard Performance |
Solution | 23265 | Slow My Cloud Dashboard Performance but Access to Shares on Windows, Mac OS and Mobile App are Successful |
Solution | 14866 | Login Compromised Message in Firefox Browser |
Solution | 10374 | My Cloud Email Notifications Are Not Being Received |
Solution | 24618 | My Cloud Fan Not Working or Failure Alert Message |
Solution | 24582 | My Cloud Fan Not Turning On or 0 Dashboard RPM Speed |
Solution | 24562 | Possible My Cloud Dashboard Fan Speed and Drive Temperatures |
Solution | 1969 | My Cloud Content Scan Error |
Solution | 19203 | Shares on a My Cloud are not visible in the Dashboard |
Solution | 12866 | 'No Space Left on Device' message appears when transferring data to a My Cloud device |
Solution | 4706 | 'No space left on the device' message is received when manually updating the firmware on a My Cloud |
Solution | 25150 | My Cloud Network is Down or has become Intermittent Alert Message |
Solution | 25172 | How to Update My Cloud Firmware in Safe Mode |
Solution | 25490 | My Cloud Firmware Up To Date but Newer Version Available for Download |
Solution | 27420 | Not Secure or Certification Error When Accessing a My Cloud OS3 Dashboard |