My Cloud Home Duo Cannot Connect or Device Offline After Inserting a Replacement Hard Drive


Cannot connect to a My Cloud Home Duo using the Web, Mobile or Desktop App after inserting a "non blank" replacement hard drive.

 Web App

Mobile App

Desktop App




My Cloud Home Duo does not support a replacement hard drive that has been previously formatted, contains an existing partition or content.


Replacement drives for a My Cloud Home Duo must be brand new or the drive erased.
To "write zeros" or erase a drive, please refer to Answer ID 1211 How to low level format or write zeros (Erase) to a WD hard drive or SSHD

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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