IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Subject | Answer ID | Title |
Configuration | 13879 | Accessing the Dashboard on a My Passport Wireless device |
Configuration | 25255 | How to run a Diagnostics test My Passport, Pro and SSD |
Information | 17869 | How to Collect My Passport Wireless or Wireless Pro System Logs |
Information | 17284 | Passport Wireless and Passport Wireless Pro Descriptions |
Information | 11737 | My Passport Wireless & My Passport Wireless Pro Compatibility List |
Solution | 15176 | Moto G3 and G4 Android 6.0.1 Cannot Connect to My Passport Wireless WiFi |
Solution | 14242 | Error: 'Media Server database internal server error (400162)' appears when attempting to access media on the drive |
Solution | 27280 | Data showing in the "Other" category on a My Passport Wireless |
Solution | 30800 | My Passport Wireless, Pro, SSD is Not Seen When Connected Directly to the Computer USB port |