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My Passport Wireless: Online User Guide & Solutions



IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


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Subject Answer ID Title
Configuration 13879 Accessing the Dashboard on a My Passport Wireless device
Configuration 25255 How to run a Diagnostics test My Passport, Pro and SSD
Information 17869 How to Collect My Passport Wireless or Wireless Pro System Logs
Information 17284 Passport Wireless and Passport Wireless Pro Descriptions
Information 11737 My Passport Wireless & My Passport Wireless Pro Compatibility List
Solution 15176 Moto G3 and G4 Android 6.0.1 Cannot Connect to My Passport Wireless WiFi
Solution 14242 Error: 'Media Server database internal server error (400162)' appears when attempting to access media on the drive
Solution 27280 Data showing in the "Other" category on a My Passport Wireless
Solution 30800 My Passport Wireless, Pro, SSD is Not Seen When Connected Directly to the Computer USB port

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Details
Answer ID 18254
Published 08/20/2018 02:35 AM
Updated 09/14/2022 04:49 PM

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