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Online User Guide and Solutions for WD My Cloud Home


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Answer ID 50808: Steps to Install My Cloud Home and ibi Critical Firmware Update for Remote Access

Resources
My Cloud Home Quick Installation Guide
My Cloud Home User Manual
My Cloud Home Product Registration
WD Community: My Cloud Home - Personal Cloud Storage
 
Specifications
Answer ID 977: My Cloud OS 5 and My Cloud Home Product Comparison Matrix
Answer ID 20098: Requirements and Compatibility for My Cloud Home
Answer ID 29238: Differences Between Operating System, Firmware, Software and Applications for My Cloud
 
Setup & Data Access
Answer ID 32163: Steps to Reset My Cloud OS 5 and My Cloud Home Password
Answer ID 31760: My Cloud OS 5, Home, and ibi Western Digital Account Login Failure on iOS and Android Mobile App
Answer ID 24245: Western Digital Password Change, Unblock or Verify Account Email Not Received
Answer ID 24728: My Cloud Home: Unknown Error, Please Try Again.
Answer ID 27396: How to Resolve a My Cloud Home Offline and LED Solid White After 60 Second Reset or System Erase
Answer ID 27428: My Cloud Home Duo: Offline and LED Solid White After Changing RAID
Answer ID 8835: My Cloud Home: 9-Digit Activation Code Not Matching Up
Answer ID 2782: My Cloud Home: Setup Failure Using Web App
Answer ID 3019: My Cloud Home: Device Owner Account Approval Setup
Answer ID 5049: Differences Between My Cloud Home User Types
Answer ID 25238: Steps to Change Account Login For Cloud and Social Media Import on My Cloud Home
Answer ID 23576: Services Text are Not Translated to Local Language on My Cloud Home
Answer ID 4779: Steps to Resolve a My Cloud Home OneDrive Third-Party App Login Message "Microsoft account doesn't exist"
Answer ID 29634: My Cloud Home CrowdStorage Third-Party App End of Support
Answer ID 4155: Turn On SMB 1.0 CIFS File Sharing Support for My Cloud, My Cloud Home, My Passport Wireless and Legacy NAS Products
Answer ID 6422: My Cloud Home is Not Seen Under Windows Storage
Answer ID 27462: My Cloud Home: Disconnects from Network Every 15 Minutes
Answer ID 22446: My Cloud Home: Will Not Power On
Answer ID 3045: My Cloud Home: Get Link Option Not Available on Shared Sub Folders
Answer ID 21766: Fix Error Uploading Files With Mobile App For My Cloud Home
Answer ID 10560: My Cloud Home: Cannot See Content Added Public Share in the Web, Mobile
Answer ID 2799: Some Computers on the Network Cannot Access My Cloud Home Shares
Answer ID 3371: My Cloud Home: Concurrent SMB (Samba) Connections
Answer ID 7638: Cannot Add Files to My Cloud Home TimeMachineBackup Share on macOS
Answer ID 10759: My Cloud Home: Drag and Drop Upload Type Not Supported by Browser
Answer ID 10600: My Cloud Home: Content In the Mobile and Web App Cannot be Accessed by Windows or macOS
Answer ID 24249: My Cloud Home: File Access or Data Transfer Error Message "The Parameter is Incorrect"
Answer ID 14077: User Name or Password Incorrect Accessing Public Share of My Cloud Home on Windows
Answer ID 2936: Disk Space Not Available or Free After Deleting Content on My Cloud Home
Answer ID 26826: My Cloud Home Local Network Share Access Error Message "Windows cannot access \\MYCLOUD-XXXXXX"
Answer ID 29234: My Cloud Home Displays Device Offline with a DIM LED After Power On
 
Hardware & USB Backup
Answer ID 30051: Steps to Find My Cloud Home Firmware Version
Answer ID 5766: How to Update My Cloud Home Firmware
Answer ID 25297: Solid White LED on a My Cloud Home and Never Blinks at Power On
Answer ID 22614: My Cloud Home has a Dimly Lit and Slow Blinking LED at Boot Up and First Time Setup
Answer ID 22751: My Cloud Home Does Not Enter Sleep or Standby Mode
Answer ID 4043: Can't Connect or Device Offline After Inserting a Replacement Hard Drive For My Cloud Home Duo

Mobile & Web App
Answer ID 8061: My Cloud Home: Mobile App Notification Badge
Answer ID 29991: My Cloud OS 5, My Cloud Home and ibi Mobile App Auto Backups for iOS and Android
Answer ID 21300: My Cloud Home: iOS 11 Camera Support for HEIC and HEIF Format
Answer ID 28709: All White Color Text Displayed During Account Creation Using Dark Mode in iOS 13
Answer ID 16966: My Cloud Home: Mobile App Messages When Opening Content & Media
Answer ID 19301: My Cloud Home: Cannot Play MP3 Files on Mobile App
Answer ID 25653: How to Resolve No Option to Save To Mobile for My Cloud Home and ibi
Answer ID 22441: Passcode, Touch ID and FingerPrint Information for My Cloud Home App
Answer ID 22465: PDF Links in Android Mobile App for My Cloud OS 5, My Cloud Home and ibi
Answer ID 1650: Steps To Save Content On Mobile Phone for My Cloud OS 5, My Cloud Home and ibi
Answer ID 27609: My Cloud Home: Some Content Failed to Backup
Answer ID 34300: My Cloud OS 5, Home, ibi "Oops something went wrong" When Signing Into Mobile App
Answer ID 13504: My Cloud Home: Mobile App Auto Camera Backup
Answer ID 27448: My Cloud Home: Create and Manage Albums
Answer ID 21366: My Cloud Home: Content Added using Network Mounted Drive Does Not Appear
Answer ID 19960: RETIRED: My Cloud Home: Slow Performance Using Desktop Sync
Answer ID 12582: My Cloud Home: Data Edit or Transfer Error - Destination Folder or File Access Denied
Answer ID 13946: Error Uploading Large Files Using The My Cloud Home Web App
Answer ID 27448: My Cloud Home: Create and Manage Albums
Answer ID 19960: RETIRED: My Cloud Home: Slow Performance Using Desktop Sync
Answer ID 12582: My Cloud Home: Data Edit or Transfer Error - Destination Folder or File Access Denied
 
Networking
Answer ID 7711: Connection Status, Types and Definitions of My Cloud Home
Answer ID 23024: Steps to Configure DHCP Reservation for My Cloud Home
Answer ID 7583: How to Configure Port Forward for My Cloud OS 5 and My Cloud Home
Answer ID 6919: Network Router Compatibility for My Cloud Home
Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services
Answer ID 50626: How to Enable Local Network Access on a My Cloud Home and ibi Without Cloud Services
 
Content Viewing, Media Playback & 3rd Party Apps
Answer ID 15790: Learn About My Cloud Home and Sonos Support
Answer ID 2024: Steps to Use a My Cloud Home with Apple iTunes on Windows
Answer ID 15289: My Cloud Home: Video Display HD Button
Answer ID 21034: My Cloud Home: Mobile & Web App Incorrect Date
Answer ID 14862: Common Causes of Slow Network Media Streaming and Content Buffering
Answer ID 3476: Resolve Web App Download and Unable to Show File Preview Message on a My Cloud Home
Answer ID 23452: My Cloud Home Unsupported Video Codec Message
Answer ID 30577: My Cloud OS 5: Home: Photos & Images Not Displayed in Photos Tab
Answer ID 10404: Smart TV, Printer or Media Player Prompts for Username and Password with My Cloud Home
Answer ID 9019: My Cloud Home: Deleted Content Still Seen in Mobile and Web App
Answer ID 10489: Thumbnails May Not Show On Some Files on My Cloud OS 5, My Cloud Home and ibi
Answer ID 18373: My Cloud Home Desktop App: Copy File Failure "too large for the volume's format"
Answer ID 14347: My Cloud Home: Web and Mobile App Image, Audio and Video Playback Solutions
Answer ID 6596: My Cloud Home: Videos Do Not Play in Microsoft Internet Explorer or Edge
Answer ID 15290: My Cloud Home: Media Streaming Best Practices
Answer ID 17282: My Cloud Home: Upside Down, Sideways Videos or Photos in Mobile and Web App
Answer ID 27447: How to View Media Files by Month or Year on My Cloud Home
Answer ID 27608: How to Manage Duplicate Files On My Cloud Home
Answer ID 30579: How to Search Images Using Image Tags on My Cloud Home OS 5 Web and Mobile Apps
Answer ID 29228: How to Play Music on a My Cloud Home
Answer ID 19372: My Cloud Home: 3rd Party App Google Photo Date Change Not Reflected on Content
Answer ID 15732: Learn Why Files are Missing After Import from Dropbox For My Cloud Home
 
Management & Configuration
Answer ID 5722: My Cloud Home Pin Reset Button Functions
Answer ID 23688: Steps to Change a My Cloud Home Device Owner
Answer ID 24251: Steps to Rename My Cloud Home
Answer ID 16591: How to Manage Storage on My Cloud Home Duo
Answer ID 21272: How to Replace My Cloud Home Duo Degraded Drives
Answer ID 27445: Manage Multiple My Cloud Home Devices from Web or Mobile App
Answer ID 27450: Remove a My Cloud Home Device from MyCloud.com Account
Answer ID 28070: Shut Down or Reboot My Cloud Home
 
Miscellaneous
Answer ID 50395: How to Clear Device Settings on My Cloud Home and ibi
Answer ID 30799: Account Blocked (Locked Out) due to Consecutive or Suspicious Login on a My Cloud OS 5 or My Cloud Home
Answer ID 12302: Thermal Shut Down Message on My Cloud Home
Answer ID 16020: My Cloud Home: Mobile App & Email Notification Table
Answer ID 27610: Upgrading...Updating My Cloud Home Message in Web and Mobile App
Answer ID 16235: My Cloud Home: Enable & Disable Analytics
Answer ID 9989: My Cloud Home: Collect Mobile App Logs on iOS & Android
 

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Details
Answer ID 21182
Published 08/20/2018 02:59 AM
Updated 04/12/2024 07:39 AM

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