My Cloud Home Online User Guide and Solutions


 

Introducing the New My Cloud Home and My Cloud Home Duo:

  • New and improved set up process, including the ability to set up from a smartphone so you can eliminate the need to set up with a computer.
  • An all-new, re-designed mobile app experience with a clean and simple interface to easily discover files, share content with just a few clicks, get notification for upload and backup status, and more…and quickly invite users to share your device.
  • New desktop application makes it easy to interact with your My Cloud Home using a mounted directory.
  • USB port (1x for single drive; 2x for dual drive) on the back of the drive, you can import data from external devices making it easy to centralize content scattered across multiple devices into one place.
  • Automatic firmware updates so you don’t have to worry about whether or not your drive is up to date, we’ll take care of that for you.”

 


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My Cloud Home Online User Guides



App Icon Answer ID Title
18592 My Cloud Home Web App Online User Guide
18896
117312
My Cloud Home Desktop App Online User Guide
WD Discovery User Guide for My Cloud Home
18895 My Cloud Home Mobile App Online User Guide
Community WD Community: My Cloud Home - Personal Cloud Storage

 

Solutions and Troubleshooting


Note:
Press CTRL + F (On macOS: Command + F) and search for a topic.


Setup, Device and Data Access


Subject Answer ID Title
PreSales 18942 Differences between My Cloud Home Web, Mobile and Desktop App
PreSales 18909 Differences Between My Cloud and My Cloud Home
PreSales 19625 My Cloud Home Requirements and Compatibility
Setup 20543 How to Setup and Configure a My Cloud Home
Setup 19864 How To Setup and Login Using MyCloud.com
Setup 20544 Blinking White LED During My Cloud Home Setup
Setup 25372 My Cloud Home Fast Blinking LED
Setup 18892 MyCloud.com/hello Setup - My Cloud Home Cannot Be Found or Not Detected on the Network
Setup 20433 My Cloud Home Activation Code Not Matching Up
Setup 20527 Cannot Access My Cloud Home Dashboard
Setup 20555 My Cloud Home Static IP Address Configuration
Setup 18551 My Cloud Home Setup Failure Using Web App
Setup 20411 Wrong or Invalid Email Address on MyCloud.com or My Cloud Mobile App
Setup 20103 How To Backup a Windows or macOS Computer To A My Cloud Home
Setup 18215 How To Start Time Machine Backups Over SMB in macOS Sierra 10.12 and Higher
Setup 20418 Multiple My Cloud Home Disk In Time Machine Backup Configuration Screen
Setup 20358 macOS Time Machine Backups With The Registered User
Setup 20549 My Cloud Home Not Detected or Recognized by WD Backup, Sync, Access, Smartware or Quickview
Setup 20570 Device Owner Permission Required During My Cloud Home Setup
Setup 20257 Differences Between My Cloud Home User Types
Services 20915 How to Enable and Configure My Cloud Home Services
Services 18946 My Cloud Home Social Media and Cloud Import
Services 19534 How To Enable and Configure IFTTT Service on My Cloud Home
Services 20840 My Cloud Home Services Text Are Not Translated to the Local Language
Services 24502 How to Enable and Configure Channels DVR Service on My Cloud Home
Services 20782 How To Configure Google Photo Sync to Google Drive
Services 25246 Login Credential Not Visible for OneDrive
Device Access 19059 My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
Device Access 20412 My Cloud Home Not Detected by Windows or macOS Computer
Device Access 20735 My Cloud, My Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network
Device Access 20736 How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10
Device Access 20774 My Cloud Home Not Detected Under Windows Storage and Hardware
Device Access 18913 Desktop App Mounted Drive is Not Accessible in Windows Network or macOS Finder
Device Access 18262 My Cloud Home or My Cloud Home Duo Will Not Power On
Data Access 20565 My Cloud Home Private User Space and Public Share Access
Data Access 20850 How to Share Content Between My Cloud Home Device Users
Data Access 20574 How to Share File and Directory Content on a My Cloud Home
Data Access 22065 Get Link Option Not Available on My Cloud Home Shared Sub Folders
Data Access 18905 TimeMachineBackup and Public Share are not accessible from the My Cloud Home Mobile, Web or Desktop App
Data Access 20705 Error Uploading Files with My Cloud Home Mobile App For iPAD
Data Access 20546 Cannot See Content Added to the My Cloud Home Public Share in the Web, Mobile or Desktop App
Data Access 21698 All Computers on the Network Cannot Access My Cloud Home Public Share
Data Access 21699 My Cloud Home Concurent SMB Connections
Data Access 21040 My Cloud Home Public Share Access on macOS Computer
Data Access 20873 Cannot Add Content to a My Cloud Home TimeMachineBackup Share on macOS
Data Access 21143 My Cloud Home Not Seen by Time Machine on macOS Computer
Data Access 21144 My Cloud Home Not Seen in macOS Finder
Data Access 25628 Files and Folders Missing in macOS Finder WD Discovery Desktop Mounted Drive
Data Access 20797 My Cloud Home Drag and Drop Upload Type Not Supported by Browser
Data Access 20547 Content In The My Cloud Home Mobile and Web App Cannot be Accessed by Windows or macOS Computer
Data Access 25789 File In Use or Used by Another Program or User on a My Cloud Home
Data Access 24811 File Access or Data Transfer Error Message "The Parameter is Incorrect"
Data Access 19563 Quicken Cannot Open Large Database Files using the My Cloud Home Desktop App
Data Access 20335 My Cloud Home Desktop App Mount Fails In macOS 10.13 (High Sierra)
Data Access 20997 My Cloud Home Public Share Message "User Name or Password is Incorrect"
Data Access 20979 My Cloud Home Space Available Not Accurate After Adding Content
Data Access 20999 Cloud Home Space Available Not Consistent Between Client Apps and Operating Systems
Data Access 25072 New or System Erased My Cloud Home Space Available
Data Access 20564 My Cloud Home Disk Space Not Available or Free After Deleting Content
Data Access 20569 How To Access Content Added to a My Cloud Home
Data Access 21262 My Cloud Home macOS Error Code - 36 When Transferring Files
Data Access 20529 How to Link Alexa To a Different My Cloud Home Account
WD Discovery 20730 WD Discovery Unsigned Driver Pop Up Message on Windows 10
WD Discovery 20726 WD Discovery My Cloud Sign "Internal Server Error" on Windows 10 Version 1703
WD Discovery 20706 WD Discovery Unsigned Driver Pop Up Message on Windows 7 and SP1

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Hardware and USB Backup


Subject Answer ID Title
Hardware 19031 My Cloud Home Power LED Blinking Behavior
Hardware 18966 My Cloud Home Firmware Update
Hardware 18549 My Cloud Home Dim and Slow Blinking LED at Boot Up
Hardware 19490 My Cloud Home Does Not Enter Sleep or Standby Mode
Hardware 19553 My Cloud Home Duo Cannot Connect or Device Offline After Inserting a Replacement Hard Drive
USB 19288 USB Drive Not Recognized by a My Cloud Home or Duo
USB 20230 My Cloud Home Duo Does Not Recognize The Second USB Drive
USB 19292 My Cloud Home Unsupported USB Drive Message
USB 19612 My Cloud Home USB Backup Failure Message
USB 19596 USB Backup Does Not Detect or Save All Mobile Phone or USB Camera Content
USB 19401 My Cloud Home USB Backup Data Transfer Speed
USB 20571 Cannot Access Contents of USB Drive Connected To A My Cloud Home
USB 18256 My Cloud Home USB Backup and Compatibility
USB 18943 External USB Drive File Systems Supported on My Cloud Home Products
USB 20486 How to Import, Copy or Backup USB Content to a My Cloud Home
USB 20802 WD Discovery Displays Inaccessible Card Reader
USB 20707 WD Discovery For My Cloud Home Supported USB Devices

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Mobile, Web and Desktop App


Subject Answer ID Title
Web App 20400 Error Uploading Large Files with My Cloud Home Web App
Mobile App 18998 My Cloud Home Mobile App Notification Badge
Mobile App 18969 My Cloud Home Mobile App Auto Camera Backup Q & A
Mobile App 20083 My Cloud Home Auto Camera Backup Not Saving All Content or Failing
Mobile App 19862 My Cloud Home iOS 11 Camera Support
Mobile App 21906 My Cloud Home Auto Camera Backup Multiple Copies
Mobile App 19558 How to Organize My Cloud Home Auto Camera Backup Content
Mobile App 19593 My Cloud Home Mobile App Opening Content and Media
Mobile App 21653 My Cloud Home Take and Upload Photo Using Samsung Galaxy A3 Phone
Mobile App 22349 Cannot Play mp3 Files on a My Cloud Home Mobile App
Mobile App 22348 My Cloud Home iOS Mobile App Music Playback and Open In Message
Mobile App 20998 My Cloud Home Android Mobile App Music Playback and Open In Message
Mobile App 25267 My Cloud Home iOS Auto Backup Location Access Required
Mobile App 19488 My Cloud Home Mobile and Web App Search Results
Mobile App 19614 My Cloud Home Mobile App Passcode, Touch ID and FingerPrint Lock
Mobile App 20551 My Cloud Home Mobile App Login Failure - Incorrect Email or Password
Mobile App 20680 My Cloud Home Mobile App Cannot Open Hyperlinks In .PDF Files
Mobile App 20669 My Cloud Home Mobile App Does Not Display Edited .PDF File Changes
Mobile App 20796 My Cloud Home Download and Save To Mobile Device
Desktop App 25951 My Cloud Home macOS Internal Server Error
Desktop App 25994 My Cloud Home Not Seen in Finder After Update to macOS 10.14 (Mojave)
Desktop App 20723 My Cloud Home Desktop App Drive Not Mounted on Windows 10 Version 1703
Desktop App 21258 No Apps or USB Drives Detected After Download, Install and Update of WD Discovery
Desktop App 19506 WD Discovery Solutions and Troubleshooting
Desktop App 20187 My Cloud Home WD Discovery Eldos Corp Installation Message
Desktop App 24809 No My Cloud Home Icon on the Computer Desktop
Desktop App 18608 Log or Sign In Option Is Greyed Out in WD Discovery
Desktop App 20539 Computer Does Not Support Sign in to My Cloud Home
Desktop App 20980 WD Discovery Desktop Sign In "My Cloud Didn't Start Properly"
Desktop App 20410 Unable to login to WD Discovery - Service Unavailable
Desktop App 20537 My Cloud Home Desktop App Fails to Update
Desktop App 19476 My Cloud Home Desktop App Data Transfer Speeds
Desktop App 19597 My Cloud Home Desktop Sync
Desktop App 25177 Content Added using the Network Mounted Drive Does Not Appear on the My Cloud Home
Desktop App 20982 How To Remove My Cloud Home Desktop Sync Duplicate Folders
Desktop App 20804 My Cloud Home Desktop Sync Two Computers
Desktop App 19487 My Cloud Home Desktop Sync and Computer Slow Performance
Desktop App 24460 My Cloud Home Data Edit or Transfer Error - Destination Folder or File Access Denied
Desktop App 20981 My Cloud Home Desktop Sync Creates Duplicate Folder Names
Desktop App 20860 My Cloud Home Sync Content Not Syncing or Appear on the Destination
Desktop App 20803 My Cloud Home Desktop Sync Creates Copies and Renames to Conflict Sync Files

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Networking


Subject Answer ID Title
Network 18971 My Cloud Home Connection Status
Network 18978 My Cloud Home Mobile App Connection Status
Network 20990 My Cloud Home Web App Connection Status
Network 19504 How to Configure DHCP Reservation for a My Cloud Home
Network 19522 How to put a My Cloud Home in Port Forward Mode
Network 18907 My Cloud Home Network Router Compatibility
Network 19636 How To Configure a Router or Gateway to use Google Public DNS Servers
Network 18626 Common Causes and Solutions for Slow Network Data Transfer Speeds

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Content Viewing, Media Playback and Plex


Subject Answer ID Title
Information 2745 How to Find Detailed Information About Media Files
Plex 18937 How to Enable and Configure Plex Service on My Cloud Home
Plex 20334 Media Content Not Seen in the Plex App Client Interface
Plex 20280 My Cloud Home Support for Plex Clients on Gaming Consoles and Media Streamers
Plex 19484 How to Configure Remote Access for Plex on a My Cloud Home
Plex 18577 Plex RAW Photo Images and Message "Unable to Load Photo"
Plex 18571 Plex Performance and Disk Space
Plex 18569 Plex Error Message "There was a problem playing this item"
Plex 18385 Plex Error: 'Conversion failed. A required codec cannot be found or failed to install'
Media 20685 How to Use Sonos System with a My Cloud Home
Media 25175 My Cloud Home Sonos Message "'song name' is no longer available on My Cloud Home"
Media 20660 How To Add or Access My Cloud Home Media Content With Apple iTunes
Media 19513 My Cloud Home Video Display Resolution Selector
Media 20084 My Cloud Mobile and Web App Incorrect Date
Media 20156 Photo and Media Content Are Not Correctly Sorted On a My Cloud Home
Media 18096 Common Causes of Slow Media Streaming and Content Buffering
Media 18574 My Cloud Home Web App Download and Unable to Show File Preview Message
Media 18936 Thumbnail Preview not Generated for 4k Content on My Cloud Home
Media 20540 Thumbnail Not Generated for iOS 11 Camera Images Imported from 3rd Party Cloud Services
Media 25247 My Cloud Home Unsupported Video Codec Message
Media 20188 My Cloud Home App Slow to Render Thumbnails in the Month Viewing Mode
Media 18914 My Cloud Home not recognized by Smart TV or Media Player
Media 23650 My Cloud Home Not Recognized by Bose SoundTouch
Media 18609 My Cloud Home Images Appear Blurry and do not Scale to Full Size View
Media 20157 Deleted Content Still Seen in My Cloud Home Mobile and Web App
Media 18593 Thumbnails Not Displayed for Renamed Images on a My Cloud Home
Media 18573 My Cloud Home Thumbnail Preview Supported File Types
Media 18572 Thumbnails are not seen in the My Cloud Home Mobile or Web App
Media 18546 My Cloud Home iPhoto Export "Unable to Copy File"
Media 18367 My Cloud Home Copy File Failure "too large for the volume's format"
Media 18276 My Cloud Home Web and Mobile App Image, Audio and Video Playback Solutions
Media 18257 Videos Do Not Play in Microsoft Internet Explorer or Edge on My Cloud Home
Media 17528 My Cloud Home Video Transcoding Support
Media 19512 My Cloud Home Best Practices for Media Streaming
Media 19514 Upside Down Photos in the My Cloud Home Mobile and Web App
Media 19518 Upside Down and Sideways Videos in the My Cloud Home Mobile and Web App
Services 20155 Facebook Imported Media Not Sorted by Month and Year
Services 20399 My Cloud Home Google Photo App Not Verified
Services 19616 Google Photo App Import Doesn't Preserve Album Names
Services 19617 Google Photo App Doesn't Import All Video Content After The Initial Sync
Services 19637 Google Photo Date Change Not Reflected on My Cloud Home Content
Services 20392 How to Use Amazon Alexa with a My Cloud Home
Services 20532 Alexa Unable to Locate or Play Audio Content
Services 20800 Alexa Repeats Songs and Doesn't Play Others in Shuffle Mode
Services 20529 How to Link Alexa To a Different My Cloud Home Account
Services 20799 Unable To Network Import Using Google Chrome Mobile App Browser
Services 20989 Dropbox Not Syncing or Not All Files are on the My Coud Home

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Management and Configuration


Subject Answer ID Title
Management 23657 How to Use the Pin Reset Button on a My Cloud Home
Management 20391 How to Change My Cloud Home Device Owner or Setup With A Different Email Address
Management 19061 How to System Erase a My Cloud Home to Factory Settings
Management 20189 How To Remove a User From a My Cloud Home
Management 24813 How to Change or Rename a My Cloud Home
Management 19069 Managing Storage on a My Cloud Home Duo
Management 18606 How To Replace a My Cloud Home Duo Drive
Hardware 25507 My Cloud Home Drive Compatibility List

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Miscellaneous


Subject Answer ID Title
Hardware 20585 My Cloud Home Drive Noise, Disk Activity and Acoustic Levels
Uninstall 20731 How to Uninstall and Remove WD Discovery on Windows and macOS
Notification 19587 My Cloud Home Thermal Shut Down Message
Notification 19559 My Cloud Home Recovery Message
Notification 24815 My Cloud Home Invitation Email Not Delivered or Received
Notification 19560 My Cloud Home Mobile App and Email Notification Table
Logs 20661 How To Enable My Cloud Home Product Improvement Plan (PIP)
Logs 19175 How to Collect My Cloud Home System Logs
Logs 20306 How to Collect WD Discovery My Cloud Home Desktop App Logs
Logs 18912 How to Collect My Cloud Home Mobile App Logs on iOS and Android

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