WD Internal Hard Drive Solutions Online User Guide

Online user guide for WD Internal Hard Drives Solutions.


Windows

Subject Answer ID Title
Solution 18083 WD Red Dives in a third party enclosure User Interface may display a failed message
Solution 1471 A WD2500KS Serial ATA II hard drive incorrectly shows an 8 MB buffer instead of 16 MB buffer
Solution 1331 Format of a WD drive or Solid State drive is shown as Raw in Disk Management under Windows
Solution 317 A blank or black screen is displayed after installing a PATA (EIDE) drive and turning on the computer
Solution 122 Error: "DISK I/O ERROR", "INVALID SYSTEM DISK", or "NO OS FOUND" while trying to boot your Windows computer
Solution 14925 Windows or macOS cannot find my drive
Solution 14920 How to check if a WD drive is damaged or defective
Solution 11758 Windows Update does not detect a WD RED WD50EFRX/WD60EFRX or a WD Green WD50EZRX/WD60EZRX
Solution 11748 While running a Quick Test on a WD Black² Dual Drive using Data Lifeguard Diagnostics for Windows, the Elapsed Time resets itself
Solution 11359 Storing data simultaneously across the SSD and HDD portions of a Dual Drive causes data corruption.
Solution 11088 Error: 'Completion Code: 53, Unsupported storage driver' occurs when running WD Black² Installation Software
Solution 11087 Error: 'Completion Code: 52, Unsupported Windows version' occurs when running WD Black² Installation Software
Solution 11086 Error: 'Completion Code: 23, Cannot Detect XLBA Range ' when running WD Black² Installation Software
Solution 11085 Error: 'Completion Code: 10, Installation incomplete' occurs when formatting a WD Black² Dual Drive
Solution 11084 Error: 'Completion Code: 5, Compliance Table is Corrupted' occurs when installing WD Black² Installation Software
Solution 11083 Error: 'Completion Code: 4, Compliance Table Not Found' occurs when running WD Black² Installation Software
Solution 11082 Error: 'Completion Code: 0, No Compliant Device Found' occurs when running WD Black² Installation Software on a Dual Drive
Solution 11029 How to uninstall the WD Black² Installation Software and remove the HDD portion from a WD Black² Dual Drive
Solution 11027 The HDD portion of a WD Black² Dual Drive is not able to be defragmented using Windows built-in defragmentation program
Solution 11022 Disk Management shows unallocated space on a WD Black² Dual Drive after running the installation software
Solution 11020 How to install the WD Black² Installation Software on a WD Black² Dual Drive
Solution 11019 Error: 'Completion Code: 27, HDD portion contains partitions that must be removed before uninstallation' occurs when removing HDD space on a Dual Drive
Solution 11015 WD Black² Installation Software fails to install, reporting a RAID configuration when the system is not configured on a RAID
Solution 10489 How to redirect user data from Libraries, such as 'My Documents', to an alternate location on a Windows PC
Solution 8575 When formatting or partitioning a drive, an error occurs stating the drive cannot be dismounted or unmounted
Solution 6618 Error: 0x8078002A occurs when backing up to a 2.5 or 3.0 TB drive in Windows 7 Backup and Restore
Solution 5697 How to improve the reliability and performance of an Advanced Format Disk on Windows 7 or Windows Server 2008 R2
Solution 5441 WD RE3 model drives are not working in an Intel Server Solution using Intel’s 2.14 Firmware
Solution 5357 The S.M.A.R.T Attribute 193 Load/Unload counter keeps increasing on a SATA 2 hard drive
Solution 5354 Windows File History or Windows Backup does not recognize a WD hard drive
Solution 3875 How to disable power management settings in Windows
Solution 3865 How to partition and format a WD drive on Windows and macOS
Solution 3547 How to verify if a WD internal drive is functional when it is no longer recognized in Windows or Mac
Solution 3263 The S.M.A.R.T Attribute 193 Load/Unload counter continue to increase for the WD RE2-GP SATA II hard drives
Solution 1325 Formatting fails or an error is shown while formatting a hard drive in Windows
Solution 1320 How to determine if a WD hard drive is compatible with a computer system or motherboard
Solution 1295 Where to connect an external temperature sensor to a Serial ATA or EIDE hard drive
Solution 1287 File and partition size limitations using the FAT32 file system (Windows and Mac)
Solution 1271 How to enable or disable SSC (spread spectrum clocking) on WD Serial ATA hard drives
Solution 1211 How to low level format or write zeros (Erase) to a WD hard drive or SSHD
Solution 1198 How to move or copy files from one hard drive to another in Windows
Solution 1154 SATA drive is not recognized by the system after installing a new SecureConnect SATA cable
Solution 1103 How to remove Dynamic Drive Overlay from a hard drive
Solution 1093 How to setup a large PATA/EIDE hard drive for use in Windows XP and 2000
Solution 1077 Why two identical drives with the same model number have slightly different capacities
Solution 1054 The activity LED light for the hard drive on the computer case stay on or flashes eratically
Solution 981 How to physically install, set jumper settings, and set up a Serial ATA, EIDE, or SSD drive in Windows
Solution 935 The full capacity of an EIDE drive is not recognized by the system BIOS
Solution 615 Drive displays a smaller capacity than the indicated size on the drive label
Solution 602 Video editing software reports that the data rate of my drive is less than required
Solution 344 Impact on drive performance when a slower drive is added to an ATA/100 drive to the computer
Solution 332 Cannot format a partition larger than 32 GB using FAT32 in Windows
Solution 319 Turning off the computer vs. leaving it on when it is not being used
Solution 296 Installing a WD SATA, SAS, or PATA drive in an external USB/NAS enclosure or Personal Video Recorder
Solution 295 How to disable power management for WD internal drives
Solution 254 How to get power to a WD internal drive if no power connection is available
Solution 121 How to install more than one operating system on a hard drive or dual boot a system
Solution 59 How to check an internal drive for defects, problems, corruption, or a power issue
Solution 8 How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product

macOS

Subject Answer ID Title
Solution 18083 WD Red Dives in a third party enclosure User Interface may display a failed message
Solution 1471 A WD2500KS Serial ATA II hard drive incorrectly shows an 8 MB buffer instead of 16 MB buffer
Solution 317 A blank or black screen is displayed after installing a PATA (EIDE) drive and turning on the computer
Solution 14925 Windows or macOS cannot find my drive
Solution 14920 How to check if a WD drive is damaged or defective
Solution 11018 The Hard Disk Drive portion of a WD Black² dual drive is not seen when installed in Mac OSX
Solution 8575 When formatting or partitioning a drive, an error occurs stating the drive cannot be dismounted or unmounted
Solution 3865 How to partition and format a WD drive on Windows and macOS
Solution 3547 How to verify if a WD internal drive is functional when it is no longer recognized in Windows or Mac
Solution 3263 The S.M.A.R.T Attribute 193 Load/Unload counter continue to increase for the WD RE2-GP SATA II hard drives
Solution 2541 How to create an alias to make a shared network drive icon on a Mac
Solution 1320 How to determine if a WD hard drive is compatible with a computer system or motherboard
Solution 1295 Where to connect an external temperature sensor to a Serial ATA or EIDE hard drive
Solution 1287 File and partition size limitations using the FAT32 file system (Windows and Mac)
Solution 1271 How to enable or disable SSC (spread spectrum clocking) on WD Serial ATA hard drives
Solution 1199 How to copy or move files or folders to a different hard drive on a Mac
Solution 1154 SATA drive is not recognized by the system after installing a new SecureConnect SATA cable
Solution 1054 The activity LED light for the hard drive on the computer case stay on or flashes eratically
Solution 927 Support for EIDE/SATA drives larger than 137 GB (128 GB binary) in Apple Macs
Solution 615 Drive displays a smaller capacity than the indicated size on the drive label
Solution 602 Video editing software reports that the data rate of my drive is less than required
Solution 319 Turning off the computer vs. leaving it on when it is not being used
Solution 296 Installing a WD SATA, SAS, or PATA drive in an external USB/NAS enclosure or Personal Video Recorder
Solution 254 How to get power to a WD internal drive if no power connection is available
Solution 121 How to install more than one operating system on a hard drive or dual boot a system
Solution 59 How to check an internal drive for defects, problems, corruption, or a power issue
Solution 8 How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product

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