The My Cloud Home Desktop App is compatible with the following 64-bit versions of the Windows and macOS operating systems.
WD Discovery Software can be installed on x86 (32 bit) and x86_64 (64 bit) computers. The My Cloud Home Desktop app included in WD Discovery Software, cannot be installed on x86 (32 bit) computers.
The following table explains some of the features and symbols within the WD Desktop Sync.
No icon will be displayed on a Sync configured folder under the following conditions:
The Red X occurs under the following conditions:
Slow data transfer can occur for a My Cloud Home in proxy relay mode and when transering large quantities of small files. Port Forward mode does not suffer from slow data transfer rates.
The renaming of sync folders are not supported and may result in data loss.
Renaming of sync folders can cause all kinds of issues due to in progress file management being disrupted, and can cause data loss. If a Sync folder has been renamed, it should be Unsync'd and deleted.
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Large data sets and complex data structures can take up to 30 minutes before being displayed at the sync destination.
You can sync content from a Windows or macOS / OS X system with the Desktop Sync feature. This is not a scheduled backup, but instead a folder sync. Once the My Cloud Home desktop app installation process is completed, follow these instructions:
Follow the steps below to "Sync to My Cloud"
This feature allows content currently saved on a My Cloud Home device to be made available on Windows or macOS / OS X system for editing, adding or deleting. This feature is implemented at the folder level and automatically syncs any changes.
Follow the steps below to "Make Available Offline"
In case the answer did not answer your question, you can always visit the WD Community for help from WD users.