My Cloud Home Desktop Sync Setup and Configuration

Desktop App Compatibility

The My Cloud Home Desktop App is compatible with the following 64-bit versions of the Windows and macOS operating systems.

Windows®	macOS® / OS X®
Windows 7 (SP1)  64-bit	OS X Mavericks – 10.9  64-bit
Windows 8.x  64-bit	OS X Yosemite – 10.10  64-bit
Windows 10  64-bit	OS X El Capitan – 10.11  64-bit
	macOS Sierra – 10.12 64-bit
	macOS High Sierra - 10.13  64-bit
	macOS Mojave - 10.14  64-bit

 

Definitions and Symbols Table

Important: Sync icons may be different depending on the version of WD Discovery used.

-	WD Discovery 3.1 and lower	WD Discovery 3.2
Active Sync
Completed Sync
Sync or Shared
Sync Error

 

The following table explains some of the features and symbols within the WD Desktop Sync.

Icon	Description of Feature	Definition
	Sync To My Cloud	You can sync content from a Windows or macOS / OS X system with the Desktop Sync feature. This is not a scheduled backup, but instead a folder sync.
	Make Available Offline	This feature allows content currently saved on a My Cloud Home device to be made available on Windows or macOS / OS X system for editing, adding or deleting. This feature is implemented at the folder level and automatically syncs any changes.
	Unsync	This option is accessed by right clicking a folder that has been synced or made available offline. Unsync stops a folder from being synced or removes offline access to a folder.
	Blue or Green Checkmark	A blue or green checkmark will appear beside a folder or file that has finished uploading. This can appear when you use either Sync Desktop Content or make Content Available Offline.
	Green or Blue Sync	A green or blue sync symbol will appear beside a folder that is synced. This will appear when the Desktop Sync is used on a folder.
	Blue or Green Sync & Shared	A blue or green symbol will appear with the folder or files are both Sync and Shared. The Family folder and all of it's contents are Shared with all users that have access to the My Cloud Home.
	No Sync Icon	No icon will be displayed on a Sync configured folder under the following conditions: device is powered off device is no longer accessible please check the LED status of the My Cloud Home per Answer ID 19031 My Cloud Home Power LED Blinking Behavior user is logged out of MyCloud.com from the WD Discovery Desktop App
	Red X	The Red X occurs under the following conditions: Sync Error condition Device is not assessible or too busy to process the Sync request My Cloud Home System has been System Erased without Unsyc of the folder

Desktop Sync Slow File Transfers

Slow data transfer can occur for a My Cloud Home in proxy relay mode and when transering large quantities of small files. Port Forward mode does not suffer from slow data transfer rates.

Desktop Sync Folder Renaming

The renaming of sync folders are not supported and may result in data loss.

Renaming of sync folders can cause all kinds of issues due to in progress file management being disrupted, and can cause data loss. If a Sync folder has been renamed, it should be Unsync'd and deleted.

Windows Supported Desktop Sync Locations

Important: Windows C:\ drive normally contains the Windows Operating System. Desktop Sync of folders on the root of C:\ are not supported when the Operating System is also installed on the C:\ drive. The Sync to My Cloud option will not be shown for folders on the root of a drive that host the operating system. EXAMPLES: C:\Program Files C:\Program Files (x86) C:\Users C:\Some User Created Directory C:\Some Program Created Directory C:\Windows

The My Cloud Home Desktop Sync supports the following directories and folders and locations on a Windows computer.

The Desktop	only folders inside of	C:\Users\<USER_NAME>\Desktop
Documents	and folders inside of	C:\Users\<USER_NAME>\Documents
Downloads	and folders inside of	C:\Users\<USER_NAME>\Downloads
Music	and folders inside of	C:\Users\<USER_NAME>\Music
Videos	and folders inside of	C:\Users\<USER_NAME>\Videos
Pictures	and folders inside of	C:\Users\<USER_NAME>\Pictures
All Files	and folders inside of	non Operating System or 2nd Hard Drives such as D:\, E:\ etc...

 

Mac Supported Desktop Sync Locations

The My Cloud Home Desktop Sync supports the following directories and folders and locations on a Mac computer.

The Desktop	and folders inside of	Users\<USER_NAME>\Desktop
Documents	and folders inside of	Users\<USER_NAME>\Documents
Downloads	and folders inside of	Users\<USER_NAME>\Downloads
Music	and folders inside of	Users\<USER_NAME>\Music
Movies	and folders inside of	Users\<USER_NAME>\Movies
Pictures	and folders inside of	Users\<USER_NAME>\Pictures

 

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Sync Desktop Content

Important: Large data sets and complex data structures can take up to 30 minutes before being displayed at the sync destination.

You can sync content from a Windows or macOS / OS X system with the Desktop Sync feature. This is not a scheduled backup, but instead a folder sync. Once the My Cloud Home desktop app installation process is completed, follow these instructions:

Follow the steps below to "Sync to My Cloud"

1. From within the operating system, Right-Click a folder and select the option Sync to My Cloud.






2. A blue checkmark will appear beside a folder that has been synced.






3. This will create the Sync from desktop folder on the My Cloud Home device.






4. Inside this folder will be the folder chosen during Step 1.






5. Any content added or modified to this folder will automatically sync to the My Cloud Home device through the My Cloud Home Desktop App.
6. To stop the Desktop Sync process, Right-Click the originally synced folder and select the option Unsync.







Note:

If more than one folder have the same name on the My Cloud Home device, a number will bed added to the name to differentiate it from the other folders. For example: Test and Test(1).

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Make Available Offline

Important: Large data sets and complex data structures can take up to 30 minutes before being displayed at the sync destination.

This feature allows content currently saved on a My Cloud Home device to be made available on Windows or macOS / OS X system for editing, adding or deleting. This feature is implemented at the folder level and automatically syncs any changes.

Follow the steps below to "Make Available Offline"

1. Access the content on a My Cloud Home device through the My Cloud Home Desktop App. This is typically made available through the My Cloud Home icon created on the systems desktop environment.






2. Right-Click a folder and select the Make Available Offline option.






3. If one has not already been created, a new folder will appear on your desktop with the name My Cloud Offline Files.






4. Inside the folder will appear the folder you selected for the Make Available Offline process.
5. You can now add, delete, or modify content in this folder.

Note:

Any changes made to content within the desktop folder will automatically change the content on the My Cloud Home device when it is connected to the system.

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