How To Configure a Router or Gateway to use Google Public DNS Servers

Network connectivity issues may make it necessary to manually set the network router or gateway to use Google public DNS servers along with your internal or external ISP servers.
Configuring the network router or gateway to use Google public DNS servers can resolve connectivity issues cause by domain name resolution failures.

Western Digital Technical Support does not provide setup, configuration or information regarding 3rd party vendor routers or gateways..
Please consult the router's user manual or contact the router manufacturer for the correct steps to add Google public DNS servers to the configuration.


  1. Log into your network router as the Admin user.
  2. Locate the IP Address, Networking or DNS Server settings of the router
  3. Add one or both of Google public DNS Servers to the routers configuration

    Primary DNS Server
    Secondary DNS Server
    Alternate DNS Server  <local router or ISP provided>

  5. Save the Changes on the router
  6. Reboot the My Cloud
  7. Reboot the computer

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