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Critical: My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023. Need More Help? |
Guided Assist Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist |
New Setup (Slow Breathing LED)
Check the network router Parental Controls and Security Settings before doing a 60+ second pin reset.
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Answer ID 27281: Reasons for a Slow Blinking LED and Device Offline on My Cloud Home
Do a 60+ second pin reset if the LED is "Slow Breathing", the My Cloud Home is "Not Found" or "Not Detected" or seen as "Offline" before any data has been added to the it. Setup again at MyCloud.com/hello using the same MyCloud.com email address and password when the rest is done and LED is Solid White.
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Answer ID 16584: How to System Erase My Cloud Home to Factory Settings
LED Status | System State | Example | ||
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No Light |
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Solid Light |
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Slow Breathing |
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Fast Breathing |
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Heartbeat |
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Strobe Light |
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