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My Cloud Home: Windows Backup Configuration Message "The Specified Network Location Cannot Be Used"



Description


Configuring Windows Backup to a My Cloud Home network share fails with the following message when prompt for a password.


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My Cloud Home supports Windows Backup to the Public Share using (SMB) samba protocol. The Pubic share of the My Cloud Home is not password protected.


The correct network paths for My Cloud Home Public share using samba are:

NETBIOS PATH:          \\MYCLOUD-XXXXX\Public
IP ADDRESS PATH:     \\IP_ADDRESS\Public


Resolution


  1. Configure Windows Backup to the My Cloud Home Public network share.
  2. For instructions, please refer to Answer ID 20103 How To Backup a Windows or macOS Computer To A My Cloud Home

  3. If prompt for Windows Network Crendentials, enter any name or password.
    The name and password cannot contain spaces.


  4. IMPORTANT:

    The My Cloud Home Public network share is not password protected and cannot be set to private.
    Any prompt for a network login credential is required by Windows and your network settings, not the My Cloud Home.

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Details
Answer ID 948
Published 08/20/2018 12:07 AM
Updated 06/19/2022 11:15 PM

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