Search Our Support Knowledge Base

Find product articles and support information.

My Cloud Home: Deleted Content Still Seen in Mobile and Web App



Description


Deleted files can still be seen on a My Cloud Home web and mobile app.


When selected files are deleted using the My Cloud Home web or mobile app, the files are marked for deletion.
The removal of the files are processed as a "file delete batch job" on the My Cloud Home that runs as a background process.


Resolution


Allow time for files to be deleted by the batch job process and the deleted file will no longer appear in the mobile or web app.


IMPORTANT:
Deleting large amounts of small files can take up to 24 hours to completely be removed from the My Cloud Home.

Data Size Expected Time to Finish the Process
1TB 20 hours and more
4TB 96 hours and more
Details
Answer ID 9019
Published 08/20/2018 01:17 AM
Updated 06/19/2022 11:19 PM

Please rate the helpfulness of this answer