This article explains why deleted content can still be seen in the My Cloud Home mobile and web app.*END
Description
Deleted files can still be seen on a My Cloud Home web and mobile app.
When selected files are deleted using the My Cloud Home web or mobile app, the files are marked for deletion.
The removal of the files are processed as a "file delete batch job" on the My Cloud Home that runs as a background process.
Resolution
Allow time for files to be deleted by the batch job process and the deleted file will no longer appear in the mobile or web app.
IMPORTANT:
Deleting large amounts of small files can take up to 24 hours to completely be removed from the My Cloud Home.
Data Size | Expected Time to Finish the Process |
---|---|
1TB | 20 hours and more |
4TB | 96 hours and more |