Error Uploading Large Files Using The My Cloud Home Web App

Description

Files larger than 5 GB fail when using the web app.
Files over 5GB must be added using Windows Explorer or macOS Finder using Local Access.

Resolution

1. Go to mycloud.com.


2. Click SIGN INTO MY CLOUD HOME.


3. Click Sign In to access the Dashboard with the Western Digital Account.


4. Click Settings.
   Go to Current Storage.
   Confirm connection type is Local.
   
   Need more help?
   Answer ID 7711: Connection Status, Types and Definitions of My Cloud Home


5. Click MANAGE DEVICE.
   

   The device settings work only on Local connection types.

6. Click Continue.


7. Turn On Local network access.
   
   Need more help?
   Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services


8. Transfer data using local access.

Need more help?

• Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10
• Answer ID 24148: How to Map a My Cloud and My Cloud Home Network Drive on macOS
• Answer ID 29800: Large Data Transfer Best Practices For My Cloud Home