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My Cloud Home: 9-Digit Activation Code Not Matching Up


STOP Critical:

My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023.

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Answer ID 50808: My Cloud Home and ibi Critical Firmware Update Required for Remote Access


IMPORTANT:

The 9 digit activation code cannot be found on, is not required and is not needed for the following WD Products:

  • My Passport, My Book, WD Elements, EasyStore, Gaming Drive
  • My Passport Wireless, Pro, SSD
  • My Book Live, My Book Live Duo
  • My Cloud, Mirror, Mirror Gen2, EX2, EX2 Ultra, EX4, EX2100/4100, DL2100/4100, PR2100/PR4100

Description


The message of "Oops! Something's not matching up" occurs when entering the My Cloud Home device activation code.




The possible causes are:

My Cloud Home Device


Networking

  • Not using a Gigabit but a 10/100 network router
  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or block incoming network traffic
  • ISP filtering or blocking network traffic
  • Unstable network

Computer

  • Not connected to the same network as the My Cloud Home
  • My Cloud Home connected to the computer via USB or Ehternet Cable
  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries

Resolution


Instructions
My Cloud Home Device
Product Label Code
Typographical Error
Networking
Computer or Mobile Phone
New Device Setup

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Details
Answer ID 8835
Published 08/20/2018 01:16 AM
Updated 06/16/2023 09:43 AM

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