My Cloud Home Activation Code Not Matching Up

Issue:

The message of "Oops! Something's not matching up" occurs when entering the My Cloud Home device activation code.



Cause:

The possible causes are:

My Cloud Home Device

Networking

  • Not using a Gigabit but a 10/100 network router
  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or block incoming network traffic
  • ISP filtering or blocking network traffic
  • Unstable network

Computer

  • Not connected to the same network as the My Cloud Home
  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries
  • etc...

Solution:

Topic
Instructions
My Cloud Home Device Click here for Instructions
Typographical Error Click here for Instructions
Networking Click here for Instructions
Computer or Mobile Phone Click here for Instructions
New Device Setup - Slow Breathing LED Click here for Instructions


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