My Cloud Home: Device Owner Account Approval Setup

The My Cloud Home and My Cloud Home Duo can be restored to factory settings in the My Cloud Home Web and Mobile app using the System Erase function.

Critical:

Performing a "System Erase" on a My Cloud Home or Duo is "Data Destructive".  This process cannot be undone and requires the My Cloud Home to be connected to the internet. Failure to have the unit connected to the internet will result in a failed System Erase process.
This System Erase function will:

• Delete the Device Owner
• Delete all Invited users
• Delete all content on the device
• Delete all configured Services added by all users of the device
• Resets the unit back to factory default
• Informs the My Cloud Home servers that a System Erase has been performed
• Sends an confirmation email to the device owner of the System Erase action
• The process can take up to 20 minutes depending on device configuration and content
• The process DOES NOT delete the MyCloud.com Account

Reset Button

Follow the steps below to perform a "System Erase" on a My Cloud Home.

1. Disconnect any and all external USB devices
2. Connect the network cable to an internet capable router
   A My Cloud Home "System Erase" will not be successful without an active connection to the internet.
3. Power On the the My Cloud Home
4. Wait 4 - 5 minutes to allow the system to come online
   
   IMPORTANT:

   The LED must be "Solid White" or "Slow Breathing".
   A "Fast Breathing" LED could indicated the lack of an IP address.

5. Press and hold the Reset Button for 60 seconds or until the units LED starts blinking and the device powers off
6. The unit will power itself on and revert back to factory default

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A My Cloud Home that has been "System Erased" must be setup again using MyCloud.com/hello using your MyCloud.com account. Data Recovery may be possible using a WD Data Recovery Partner

Typographical Errors

• Double check the Device Code to ensure the correct characters are being entered, especially for "1" "0" "o" "i" "l"
• Take a picture of the Device Code and ZOOM IN to have a clearer view of the code

Enter the Device Code and click SEARCH