My Cloud, My Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network


Issue:

My Cloud, My Cloud Home, or My Passport Wireless products are not detected under Windows 10 Network.



Cause:

The "Network Browse" function has been disabled on Windows 10 v1709 and higher.
SMB 1.0/CIFS File Sharing Support has been disabled on Windows 10 Windows 10 Fall Creators Update version 1709 and higher.

The Computer Browser service relies on the SMB 1.0 protocol to populate the Windows Explorer Network node (also known as "Network Neighborhood"). This legacy protocol is long deprecated, doesn't route, and has limited security. Because the service cannot function without SMB 1.0, it is removed when SMB 1.0 is disabled.


IMPORTANT Important: The change is not limited to WD Products.

For more details, please refer to Microsoft Article SMBv1 is not installed by default in Windows 10 Fall Creators Update and Windows Server, version 1709

Enabling the "Network Browse" feature on a Windows 10 v1709 and higher requires enabling "CIFS SMB v1.0 and File Sharing" which is disabled by default due to security risk. Mapping the network drive is recommended over enabling the "Network Browse" feature. For instructions, please refer to Answer ID 26161: How To Map a WD Network Drive on Windows 10



Solution:

Topic
Instructions
Option #1 Access Shares Using My Cloud Storage Icon Click here for Instructions
Option #2 Enable Function Discovery Services on Windows 10 Click here for Instructions
Option #3 Enable SMB 1.0/CIFS File Sharing Support on Windows 10 Click here for Instructions




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