IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
Need more help?
Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
Need more help?
Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
Need more help?
IMPORTANT:
Rebuilding the Content Database is a memory and cpu intensive process. Please followthe recommendations below before rebulding the database.
- Disable Plex Media Server
- Disable Twonky DLNA Server
- Ensure the device is plugged into the power outlet and charging or fully charged
- DO NOT leave the web browser open and accessing the dashboard
- DO NOT attempt to modify, edit, delete or add content to the My Passport Wireless device
Rebuild Content Database
- Log into the My Passport Wireless Dashboard.
For assistance, please see Answer ID 19786: Steps to Access the Dashboard on My Passport Wireless - Click the Media tab
- Click the Rebuild button
IMPORTANT:
Allow the database rebuild to complete before using the device.
