IMPORTANT:
- Windows 10
For assistance with Windows 10, please refer to Answer ID 20735 My Cloud, My Cloud Home, or My Passport Wireless Not Detected on Windows 10 Network - Missing My Cloud Image Under Storage
If the My Cloud image does not appear under Storage, please refer to Answer ID 16527 My Cloud icon is missing from Network, Media Devices, and Storage. Double Click the My Cloud icon will open the dashboard inside of a web browser.
- My Cloud Home
My Cloud Home does not include a Windows SES Driver and will not appear under Storage
For more assistance with My Cloud Home, please refer to Answer ID 20412 My Cloud Home Not Detected or Not Found by Windows or macOS Computer
Access My Cloud Shares
Follow the steps below to access shares of a My Cloud using the Storage icon.
- Open Windows Network
- Right Click the My Cloud icon
- Select Open
- When prompt, enter the My Cloud local share owners username and password to access the shares