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Steps To Save Content On Mobile Phone for My Cloud OS 5, My Cloud Home and ibi


Photos and video content can be saved to a mobile phone.


  1. Download the mobile app.


  2. Sign into the mobile app.

  3. Tap the Photos icon.

  4. Tap a photo or video.

  5. Tap Save to Mobile Device on Android.
    Tap Save to Camera Roll on iOS.


IMPORTANT:
  • .pdf, .mp3, and .doc file types are not supported.
  • Saving content to a location other than the Camera Roll or Photo Gallery on Android is not supported.
  • File names may change when saved to the mobile phone.

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Answer ID 1650
Published 08/20/2018 12:14 AM
Updated 02/07/2024 09:09 AM

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