Description
The Dashboard cannot be accessed when it is connected to:
- A computer using an Ethernet cable.
- An IP Address serving router.
The Dashboard is powered by an Apache Web Server.
It can only be accessed when the LED is Solid Blue and NOT blinking blue or white.
The web server may not be running or there may be an disk error if the Dashboard
still cannot be accessed when all methods have failed.
Resolution
Shares
Copy all data to another device if access to files using Windows File Explorer or macOS Finder is possible.
External USB Drives
Remove any USB drives and power OFF and ON the My Cloud.
Router
Power OFF and ON all switches and routers and verify that the My Cloud is getting an IP address.
Need more help?
Answer ID 4166: How to Get the IP Address of a WD Network Attached Storage (NAS) Device
Computer
Connect the My Cloud to the local computer using an Ethernet cable.
Need more help?
Answer ID 16312: How to Access My Cloud When Connected Directly to a Computer
40 Second Pin Reset
Performing the 40 second pin reset multiple times may result in being able to access the Dashboard.
This will allow for getting System Logs or running SMART drives checks is access is successful.
Need more help?
- Answer ID 29445: How to Pin Reset and System Only Restore My Cloud OS 5 Devices
- Answer ID 27402: Pin Reset and System Only Restore WD My Cloud OS 3
Dashboard Access
Try to access the Dashboard again with the IP Address if the LED is Solid Blue.
Need more help?
- Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5
- Answer ID 27432: How to Access the My Cloud OS 3 Dashboard
Still No Access?
WD Technical Support
IMPORTANT:
WD Technical Support cannot investigate causes of inaccessible My Cloud Dashboards without the System Logs.
Need more help?
Answer ID 18374: How to Collect My Cloud System Logs
Warranty Replacement & Data Recovery
IMPORTANT:Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
Need more help?
Western Digital Warranty Policy
