How to Access the Private User Space and Public Shares on a My Cloud Home

IMPORTANT:

• The Public Share can be used for Windows backups.
• The TimeMachineBackup Share can be used for macOS backups.
• They should not be used for local file or data storage.
• There is no Recycle Bin.

Windows Access

Samba (SMB) can be used to access the Public Share in Windows Explorer.

Need more help?

• Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services
• Answer ID 50626: How to Enable Local Network Access on a My Cloud Home and ibi Without Cloud Services
• Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10

macOS Access

Samba (SMB) or (CIFS) can be used to access the Public Share in macOS Finder.
Use CFS if there are SMB connection errors.

SMB
smb://guest:guest@/Public
smb://guest:guest@MYCLOUD-XXXXXX/Public
* Where XXXXXX is the last 6 digits of the My Cloud Home serial number.

CIFS
cifs://guest:guest@/Public
cifs://guest:guest@MYCLOUD-XXXXXX/Public
* Where XXXXXX is the last 6 digits of the My Cloud Home serial number


Need more help?

• Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services
• Answer ID 50626: How to Enable Local Network Access on a My Cloud Home and ibi Without Cloud Services
• Answer ID 8757: Public share not seen on macOS for My Cloud Home
• Answer ID 24148: How to Map a My Cloud and My Cloud Home Network Drive on macOS
• Answer ID 25739: macOS Finder Shows Files and Folders with Strange or Random Characters on a My Cloud or My Cloud Home

Public and TimeMachineBackup Shares

Content added to the Public and TimeMachineBackup shares cannot be seen in the apps.

• MyCloud.com (Web App)
• My Cloud Home Mobile App (Android or iOS)

Private User Space

Content added to the Private User Space (Password Protected Share) can be seen using MyCloud.com, and the mobile app for Android or iOS. The Private User space can also be seen in Windows Explorer and macOS Finder when Local Access is turned on.

Need more help?

• Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services
• Answer ID 50626: How to Enable Local Network Access on a My Cloud Home and ibi Without Cloud Services
• Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10
• Answer ID 24148: How to Map a My Cloud and My Cloud Home Network Drive on macOS

						Accessibility
			Computer Backup Location			Local Area Network (LAN)		Remote Access Apps
Classification	Type	Path	Windows	macOS	3rd Party	Windows  Explorer	macOS Finder	MyCloud.com	Mobile
User Private Space	Network Share	\\MYCLOUD-123456\NAME	No	No	No	✔	✔	✔	✔
Public Shares	Network Share	\\MYCLOUD-123456\	✔ (Public)	✔ (TimeMachineBackup)	✔ (Public)	✔	✔	No	No