IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
Thumbnails are not updated for edited images hosted on a My Cloud, My Cloud Home or My Passport Wireless device.
EDITED IMAGE:
The regeneration of thumbnail previews are not supported when existing images are edited.
THUMBNAIL IMAGE::
Resolution
Follow the solutions below to generate thumbnail views on edited images.
Save As Different File Name
- Open the image in a 3rd party app and "Save As" a different file name after editing.
- Create a copy of the edited image using a different file name.
Content Database Rebuild
Rebuild the My Cloud Content database to generate new thumbnails.
To rebuild the content database, please refer to Answer ID 15243 Thumbnails are not seen in the My Cloud mobile app or MyCloud.com
