Search Our Support Knowledge Base

Find product articles and support information.

WD Backup: Expecting Element "root" from Namespace" Error Message


IMPORTANT: WD Backup End of Support Notice!
WD Backup has reached its end of support life cycle.

Need more help?


Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.

Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.

Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.

Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.



Description


WD Backup Error Message Expecting element "root" from namespace"... Encountered "None" with name, "namespace" may be encountered when creating a WD Backup.


A Windows User Profile may be corrupted.


Resolution


For more information please refer to: Microsoft Support: Fix a corrupted user profile in Windows 7

Create a new Windows User profile with Administrator Rights.

Windows 10 please refer to: Microsft Support Create a local user or administrator account in Windows 10

Windows 7 or 8.1, please refer to: Microsoft Create a user account in Windows

View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
Details
Answer ID 12139
Published 08/20/2018 01:44 AM
Updated 05/11/2022 02:00 PM

Please rate the helpfulness of this answer