The My Cloud cannot be updated to OS 5.
My Cloud OS 3 has reached its end of support life cycle on April 15, 2022.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Bulletin: Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Description
My Cloud, does not connect via WebDav over SSL on Windows 10.
WebDav over SSL does not work in Windows 10 because Windows only supports the most recent version of SSL/TLS.
IMPORTANT:
The change is not limited to WD Products.
Resolution
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
Please use a 3rd party webDav appliation which supports older SSL/TLS versions
Applicable Products:
- All My Cloud (single and multibay) models
