My Passport Wireless: Enable, Disable and Use iOS Files App

General Information

Introduction to File App Integration in My Cloud Mobile App for iOS

The My Cloud Mobile App supports the Apple iOS Files as a Third Party App.

My Cloud Mobile App iOS Support

• iPhone or iPad
• iOS 11 and higher
• My Cloud Mobile App Version 4.4.15 or higher
• My Cloud must be added in the My Cloud mobile app
• My Cloud and Mobile Device must be internet connected
• Supported on all My Cloud Models with newer firmware release
  
  • My Cloud
  • My Cloud EX2 and EX2 Ultra
  • My Cloud EX4
  • My Cloud EX2100 / EX4100
  • My Cloud DL2100 / DL4100
  • My Cloud PR2100 / PR4100
  
  
• Supported on all My Passport Wireless with newer firmware release
  
  • My Passport Wireless
  • My Passport Wireless Pro
  • My Passport Wireless SSD

• Multiple My Cloud configured in My Cloud mobile app
• Thumbnail Previews
• Browse files
• Download files
• Open files
• Upload files
• Copy files
• Rename files
• Edit files
• Delete files
• Duplicate files
• File Info
• Tag files

• Uploading or downloading large size files may show error initially in Files app then becomes error disappears as transfer is completed
• Searching for folder name (search is limited to recent files only)
• Opening folders with more than 3,000 files or folders
• Passcode support for the My Cloud app is not available from the Files app
• Syncing tags or colors in the Files app 
• No error message when attempting to modify content from read-only share although content remains unchanged
• Recovering recently deleted My Cloud files from the Recently Deleted menu
• Moving files between different My Cloud or My Passport Wireless devices (Copy is OK)
• X3F and KDC image formats are not supported
• Edit RAW images in Files app is not supported
• Folder shares may be blank when using Files app below iOS 11.3 or iPad Mini gen 1 & 2
• Renaming a file with special character in the name is not supported
• Renaming a file from search result is not supported
• Moving or duplicating 30+ files at once is not supported

• Not Supported on My Cloud Home or Duo
• Not Supported on My Book Live or Duo
• Not Supported on Android Devices

Enable and Disable My Cloud in Files App

Follow the steps below to enable My Cloud access using the iOS 11 Files App.
For more information on the Apple iOS Files App, please refer to Apple KB Article HT206481 Use the Files app on your iPhone and iPad

1. Open the Files App on the iPhone or iPad or Swipe Right on the mobile device to locate the search field and search on "files"







2. Navigate to the Browse screen from the current location







3. Tap Edit







4. Tap My Cloud to enable or disable
   Verify the slider is ON or OFF and that My Cloud is enabled or disabled in the Files App
   Tap Done







5. My Cloud is not enabled in the iOS 11 Files App

Browse My Cloud in Files App

Follow the steps below to browse and access content on a My Cloud from the iOS Files App.
For more information on the Apple iOS Files App, please refer to Apple KB Article HT206481 Use the Files app on your iPhone and iPad

1. Open the Files App on the iPhone or iPad or Swipe Right on the mobile device to locate the search field and search on "files"







2. Navigate to the Browse screen from the current location
   Tap My Cloud







3. Tap folder names to browse My Cloud Content using the iOS Files App

Edit, Copy, Delete, etc... File or Folder

Use the steps below to Copy, Duplicate, Rename, Move, Share, Tag and get File Info on file or folders on a My Cloud using the iOS 11 Files App.

Deleting a file is permeant. There are no second popup, notification or warning message provided

1. Lightly press and hold on th file or folder to access the options menu
2. Tap the Arrow to access more options





3. Select the desired option and follow the steps as needed