Information about what external USB drives are supported by WD Discovery software.*END
WD Discovery supports WD, Sandisk and G-Tech external USB drives.
Internal drives, My Cloud and My Cloud Home are not supported.
Drives must be:
- Seen by the Windows or macOS.
- Mounted with Drive Letter or Volume label assigned.
- Read and Write data to the drive from Windows or macOS.
Drive Not Detected
Need more help?
- Answer ID 50282: Resolve USB Flash and External Drive Not Detected by Windows Guided Assist
- Answer ID 50281: Resolve USB Flash and External Drive Not Detected by macOS Guided Assist
- Answer ID 50280: How To Test and Resolve USB Flash and External Drive Errors on Windows Guided Assist
- Answer ID 50274: How To Test and Resolve USB Flash and External Drive Errors on macOS Guided Assist
Generic USB Image and 3rd Party Drive Support
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
Generic USB and 3rd Party drives will appear with a Generic USB drive image.
IMPORTANT:
Generic and 3rd Party USB drives are not supported by Western Digital Technical Support. Contact the vendor of the drive for help.