Learn How to collect My Cloud Anti - Virus Essentials logs using SSH.*END
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SSH is used to get the logs in real-time when an error happens.
- Access the Dashboard.
Need more help?
Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5. - Click Anti-Virus Essentials.
Ensure the Anti-Virus Essentials App is ON.
- Enable SSH (Secure Shell).
Login to My Cloud.
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Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell) - Copy and Paste this command.
Press the enter key on the keyboard.
cd /mnt/HD/HD_a2/.systemfile/
- Type the ls command.
Press the enter key.
ls
- Copy and Paste this command.
Press the enter key.
zip -r clamav clamav
- Type the ls command.
Press the enter key.
Look for clamav.zip.
ls
- Copy and Paste this command.
Press the enter key.
mv clamav.zip /shares/Public
- Access Public Share folder.
Look for clamav.zip.
Need more help?
Answer ID 9323: How to Map a My Cloud Network Drive on Windows
- Open a case at the Support Portal and attach the zip file.