Search Our Support Knowledge Base

Find product articles and support information.

Steps to Resolve a My Cloud Home with a Fast Blinking LED

Steps to Resolve a My Cloud Home with a Fast Blinking LED

STOP Critical:

My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023.

Need More Help?
Answer ID 50808: My Cloud Home and ibi Critical Firmware Update Required for Remote Access


Guided Assist Guided Assist
Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist

Description


The LED is Blinking Fast and never stops.

Fast Blinking (Breathing) LED on a My Cloud Home can be caused by:

  • USB Device Connection Error.
  • USB Device is password protected or locked.
  • Ethernet connection not available.
  • Requires Attention, Encountered an Error.
  • A new drive is added. Volume rebuild in process. (My Cloud Home Duo Only)
  • Raid volume failed or missing. (My Cloud Home Duo Only)


Resolution



USB Drive

  1. Remove the USB frive the My Cloud Home.
    The LED should return to Solid White.

  2. Connect the USB drive to Windows or macOS.
    Check if the is is password protected or locked.

    IMPORTANT:

    My Cloud Home cannot unlock a password protected or locked drive.
    The password MUST be removed and the drive unlocked when used with a My Cloud Home.


Ethernet Connection

It is not getting an IP address from the network router.


IMPORTANT:

Western Digital Technical Support does not provide support for 3rd party network routers.
Refer to the manufacture user manual or contact them for help.


  1. Check that My Cloud Home is connected to an IP Address serving router with an active internet connection.

  2. Double check the Ethernet cable at both ends.
    Make sure they are tight and not loose.

  3. Replace the Ethernet cable.

  4. Ensure the network router has DHCP enabled.

  5. Check the router and make sure it has enough IP addresses reserved.

  6. Remove all Ethernet cables "except the My Cloud Home" from the network router.
    Power OFF and ON the router.

  7. Connect the My Cloud Home to a different network router.

  8. Get the debug logs and send to support.
    Need more help?
    Answer ID 6746: How to Collect My Cloud Home On-Device Debug Logs
Details
Answer ID 9578
Published 08/20/2018 01:22 AM
Updated 02/05/2024 01:32 PM

Please rate the helpfulness of this answer