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Critical: My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023. Need More Help? |
Guided Assist Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist |
Description
The LED is Blinking Fast and never stops.
Fast Blinking (Breathing) LED on a My Cloud Home can be caused by:
- USB Device Connection Error.
- USB Device is password protected or locked.
- Ethernet connection not available.
- Requires Attention, Encountered an Error.
- A new drive is added. Volume rebuild in process. (My Cloud Home Duo Only)
- Raid volume failed or missing. (My Cloud Home Duo Only)
Resolution
USB Drive
- Remove the USB frive the My Cloud Home. The LED should return to Solid White.
- Connect the USB drive to Windows or macOS.
Check if the is is password protected or locked.
IMPORTANT:My Cloud Home cannot unlock a password protected or locked drive.
The password MUST be removed and the drive unlocked when used with a My Cloud Home.
Ethernet Connection
It is not getting an IP address from the network router.
IMPORTANT:
Western Digital Technical Support does not provide support for 3rd party network routers.
Refer to the manufacture user manual or contact them for help.
- Check that My Cloud Home is connected to an IP Address serving router with an active internet connection.
- Double check the Ethernet cable at both ends.
Make sure they are tight and not loose. - Replace the Ethernet cable.
- Ensure the network router has DHCP enabled.
- Check the router and make sure it has enough IP addresses reserved.
- Remove all Ethernet cables "except the My Cloud Home" from the network router.
Power OFF and ON the router. - Connect the My Cloud Home to a different network router.
- Get the debug logs and send to support.
Need more help?
Answer ID 6746: How to Collect My Cloud Home On-Device Debug Logs