Resolve a Fan Not Working or Failure Alert Message on a My Cloud

Description

My Cloud reports a Fan Not Working message in an email or a dashboard alert.

The Fan Not Working alert can happen when:

• Power loss.
• Reboot of the My Coud.
• The fan has failed.

The My Cloud and data are protected with a System Over Temperature Shutdown if the fan fails.

Need more help?
Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud

Resolution

Clear Alerts

Clear alerts from the My Cloud.

Need more help?
Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud

Check Fan Speed

1. Login in to the My Cloud dashboard.
   
   Need more help?
   Answer ID 27432: How to Access the My Cloud OS 3 Dashboard


2. Click Diagnostics.
   
   


3. View the Fan Speed.
   
   

• Fan speed will vary per model.


• Some models will show 0 RPM.
  
  Need more help?
  • Answer ID 24582: Fan Does Not Turn On or 0 RPM Dashboard Speed on a My Cloud
  • Answer ID 24562: Learn About Dashboard Fan Speeds and Drive Temperatures on a My Cloud

Manually Download and Update Firmware (Flash the Firmware)

Manually download and update the firmware on the My Cloud.

Need more help?

• Answer ID 31757: Steps to Update Firmware on My Cloud OS 5 Automatically or Manually
• Answer ID 6546: Steps to Auto and Manually Download Update WD My Cloud OS 3 Firmware

Quick or Full Restore

Critical: The process is Data Destructive and cannot be undone. ALL THE DATA ON THE DRIVE WILL BE LOST!

Copy all the data off the My Cloud and do a Quick or Full Restore.

Need more help?

• Answer ID 29441: How to Perform My Cloud OS 5 System, Quick and Full Restore
• Answer ID 27437: My Cloud OS 3 System Only, Quick and Full Restore Steps
• Answer ID 27154: My Cloud OS 3: Differences Between System Only, Quick and Full Restore

Warranty Replacement

Replace the enclosure if in warranty.

Need more help?
Answer ID 33498: Western Digital Warranty Replacement and Data Recovery

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