Multi-bay WD My Cloud devices are configured in either RAID 1 or RAID 5 at build for protection against data loss.
Manual RAID rebuild will need to be done if a drive has failed and needs to be replaced.
IMPORTANT:
RAID does NOT protect against volume or file system data corruption or data loss.
Need more help?- Answer ID 1161: Steps to Manually Rebuild a My Cloud OS 5 RAID
- Answer ID 24823: Steps to Extract and Retrieve Data on My Cloud
Damaged RAID Volume
DO NOT risk data loss if a RAID Volume fails to mount.
Please reach out to one of our Data Recovery Partners if there is no backup of the data.
IMPORTANT:
Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
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Western Digital Warranty Policy
