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Solid White LED on a My Cloud Home and Never Blinks at Power On

Solid White LED on a My Cloud Home and Never Blinks at Power On

STOP Critical:

My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023.

Need More Help?
Answer ID 50808: My Cloud Home and ibi Critical Firmware Update Required for Remote Access


Guided Assist Guided Assist
Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist

Description


My Cloud Home LED will go through the following states instead of being 100% illuminated when it is powered on or rebooted:


Power On LED States

  • STATE #1: Solid white at power on.
  • STATE #2: DIM slightly for a few seconds.
  • STATE #3: Slow breathing (blinking).
  • STATE #4: Fast breathing (blinking).
  • STATE #5: Solid white and ready to be used.

Resolution


IMPORTANT:

A solid white LED after power on means it did not go through the correct boot up process.


  1. Power OFF and ON the My Cloud Home a few times.
    This may help fit it.

  2. Get the debug logs using the IP address.
    Send the logs to WD to WD Technical Support.

    Need more help?
    Answer ID 6746: How to Collect My Cloud Home On-Device Debug Logs

  3. Do a 60 + second pin System Erase if data recovery is not needed.

    Need more help?
    Answer ID 16584: How to System Erase My Cloud Home to Factory Settings

  4. Contact WD Data Recovery Partners Drive Savers or OnTrack if data reovery is needed.

    Need more help?
    Answer ID 26648: Data Recovery for My Cloud Home

  5. Replace the drive if the LED never blinks at power on.

    Need more help?
    Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable

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Details
Answer ID 25297
Published 12/21/2018 01:05 PM
Updated 02/05/2024 01:31 PM

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