'Unknown error. Please try again' Message Shows During Setup on My Cloud Home

Critical: My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023. Need More Help? Answer ID 50808: Steps to Install My Cloud Home and ibi Critical Firmware Update for Remote Access

Description

Selecting a My Cloud Home device during the setup process shows this message.

Resolution

A firmware update can start when My Cloud Home is connected to the internet for the first time.
Wait for the update to complete before trying again.

The LED will go through these states instead of being 100% illuminated when it is powered on or rebooted.

Power On LED States

• STATE #1: Solid white at power on.
• STATE #2: DIM slightly for a few seconds.
• STATE #3: Slow breathing (blinking).
• STATE #4: Fast breathing (blinking).
• STATE #5: Solid white and ready to be used.

Need more help?

Answer ID 25297: Solid White LED on a My Cloud Home and Never Blinks at Power On

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